Operations Manager

About the role

This position is based in Indianapolis, IN where you will join a thriving team. As a member of our Operations Team, you’ll play a pivotal role in maintaining our culture of customer service excellence while leading day-to-day warehouse operations, customer order fulfillment, inventory flow, and team development.

Responsibilities

• Oversee warehouse operations and multiple shifts to ensure work is completed efficiently, effectively, and correctly.
• Lead, train, coach, and continually develop the operations team.
• Collaborate daily with purchasing, sales, logistics, and other departments to support operational success.
• Create and maintain a culture focused on world-class customer service.
• Manage warehouse schedules to ensure proper staffing and workflow coverage.
• Review daily operational reports and identify trends or opportunities for improvement.
• Manage warehouse safety, security, cleanliness, and organization.
• Review and approve weekly timesheets for the operations team.
• Establish and enforce operational policies, procedures, and safety standards.
• Support inventory management, shipping, receiving, and warehouse process improvements.
• Build and maintain strong relationships with vendors and manufacturer partners.
• Demonstrate company core values and best practices every day.

Qualifications

• High school diploma or GED.
• Five years of prior warehouse experience with a focus on distribution.
• Four years of prior management experience with a focus on distribution.
• Three to five years of inventory and operational experience preferred.
• Three to five years of experience in the wholesale PVF industry preferred.
• Prior crane and cherry picker operation experience preferred.
• Prior forklift experience preferred but not required.