Business Office Manager

Purpose of the Position

The Business Office Manager is responsible for managing all campus-based financial operations related to student accounts, collections, and student-based inventory. This role ensures aggressive collections, accurate reporting, and support for institutional financial compliance. A primary accountability for this position is the reduction of aged receivables and prevention of bad debt.

Job responsibilities

• Lead campus-based efforts to collect and resolve past-due student account balances, coordinating directly with students, staff, and third-party partners.
• Monitor accounts receivable aging reports weekly, identify at-risk or chronically delinquent accounts, and implement proactive recovery strategies.
• Track and report on collections performance, recovery rates, and bad debt impact; provide monthly reporting to senior leadership.
• Ensure 100% of student collection activities are completed by required institutional deadlines.
• Ensure all billing, payment arrangements, and collections activities comply with FERPA, FCRA, FDCPA, Title IV, and institutional policies.
• Own the reconciliation process for aged receivables, ensuring all past-due accounts are reviewed, documented, and escalated as needed.
• Collaborate with Financial Aid Office as necessary to ensure integrity of receivables in Nexus.
• Initiate third party collections on aged accounts in accordance with institutional policies and procedures.
• Order, distribute, and track receipt of books, supplies, and inventory related to student instruction; maintain accurate records for campus audit readiness.
• Serve as the primary contact for students for all billing-related inquiries.
• Oversee campus cash and check handling procedures in accordance with Unitek’s financial policies, including daily reconciliation, secure storage, accurate logbook entry, and timely deposits.
• Ensure full compliance with protocols for student-facing cash receipt verification, remote check deposit (RCD), and documentation submission.
• Maintain documentation and ensure data accuracy in the student information system (SIS).
• Support financial literacy initiatives and provide clear guidance to students on managing their financial obligations.
• Complete assigned financial reporting tasks, audits, and ad hoc projects as directed.

Qualifications

• Education, Experience, Knowledge, Skills and Abilities:
• Degree in Business, Accounting, or Finance (preferred)
• 5 years of relevant work experience required
• 2–3 years of experience in student accounts, billing, collections, or accounts receivable, preferred.
• Demonstrated knowledge of student finance systems, billing practices, and collection strategies
• Proficiency in Excel and SIS/ERP systems e.g., Anthology and Tuition Options
• Strong organizational skills, attention to detail, and the ability to manage multiple priorities

Additional Information

• We Offer:
• Medical, Dental and Vision starting the 1st of the month following 30 days of employment
• 2 Weeks’ starting Vacation per year. Increasing based on years of service with company
• 12 paid Holidays and 2 Floating Holiday
• 401K with a Company Match
• Company Paid Life Insurance at 1x’s your annual salary
• Leadership development and training for career advancement
• Tuition assistance and Forgiveness for you and your family up to 100% depending on program