Business Office Coordinator

The Harris Center for Mental Health and IDD is seeking a Business Office Coordinator to ensure efficient business office operations, including front desk management, client check-in/check-out, data compilation, and scheduling for clinical staff.

Responsibilities

• Ensures accurate check-in and check-out of patients according to departmental procedures.
• Completes, verifies, and enters data for all services, including eligibility documentation for initial and ongoing services.
• Collects, tracks, and monitors demographic, financial, and billing information.
• Communicates financial eligibility and other pertinent information to management as needed.
• Schedules appointments for consumers per organizational procedures and notifies management of any issues.
• Creates and maintains scheduler templates consistent with agency protocols.
• Reviews, builds, and corrects schedules, notifying consumers and clinicians of changes.
• Adjusts staff schedules for PTO or administrative leave and monitors appointment availability, no-shows, and cancellations.
• Completes and submits accurate reports within specified time frames.
• Collaborates with team members and actively participates in agency meetings and trainings.
• Maintains professional behavior, ethical conduct, and confidentiality while providing excellent customer service.
• Adapts to a fast-paced environment and complies with agency policies and regulatory requirements.

Requirements

• High School Diploma or General Education Diploma.
• Minimum 1 year of experience in one or more of the following areas (may be combined):
  • Healthcare Revenue Management
  • Cash Flow Management
  • Front Desk/Receptionist
  • Customer Service Representative

Skills

• Well-developed interpersonal, organizational, and problem-solving skills.
• Strong verbal and written communication skills.
• Ability to maintain confidentiality and interact effectively at all organizational levels.
• Proficiency in computer skills, including email, Excel, and agency information systems.
• Excellent keyboarding, time management, and data organization skills.
• Bilingual (English/Spanish) preferred.

Benefits

• Competitive salary.
• Robust retirement plan with company matching and prior service credit.
• Generous Paid Time Off accrual.
• Cell Phone Discounts and entertainment deals through Tickets at Work.
• Free Headspace subscription for mental wellness.
• Employee Assistance Program for overall well-being.
• Student loan forgiveness eligibility.

About Us

The Harris Center is the state-designated Local Mental Health Authority and Local Intellectual and Developmental Disability (IDD) Authority serving Harris County, Texas. As the largest behavioral and developmental disability care center in Texas, The Harris Center provides care to over 90,000 people annually with a budget exceeding $300 million. Services are delivered at 80 sites across Harris County in over 40 languages, including sign language, to meet the needs of a diverse community. The Harris Center is committed to transforming lives through a trauma-informed approach rooted in safety, trust, choice, collaboration, and empowerment.