Business Office Coordinator

Position Specific Responsibilities

• Facilitates communications between departments and team members in order to ensure the appropriate functional subject matter expert is part of problem-solving and solutions.
• Provides back office assistance with training.
• Aligns clinical team with appropriate training, such as Homecare Homebase, the Online Learning Hub (Modules) on Promise Point, or the Homework’s Manuals on iConnect for Cerner.
• Troubleshoots when users experience difficulty with the application.
• Aids in maintaining updated financial records, including accounts payable, deposits, donations, etc.
• Assists in documentation and coordination of donations and memorials per Compassus policy.
• Pulls and audits prebilling batches at least once a week.
• Serves as liaison with long-term care facilities’ billing departments.
• Maintains records and ensures accuracy of billing for pharmacy, medical supplies, etc., as directed.
• Orders office supplies, forms, collateral materials, logo wear, and medical supplies and equipment as directed.
• Enters and maintains confidential information in Workday.
• Serves as HR Business Partner and liaisons between team members and candidates/applicants and the Human Resources and Payroll departments for onboarding, payroll, HRIS, benefits, etc.
• Processes payroll according to company procedures.
• Maintains necessary information in Workday for contractors who don’t have self-service system ability to maintain their own (e.g., Medical Directors, Nurse Practitioners).
• Maintains a master calendar of program-specific activities required by regulatory agencies.
• Serves as a resource for troubleshooting on all office equipment.
• Maintains inventory records on program equipment.
• May act as the environmental officer for the Emergency Preparedness Plan.
• Maintains and serves as a resource for troubleshooting on all office equipment.
• Maintains records and ensures compliance with colleague professional licenses, in-service training, contract renewals, and physician licenses within the HRIS.
• Monitors and maintains a master calendar of program-specific activities required by regulatory agencies.
• Serves as a liaison with regulatory agencies for program readiness.
• Performs other duties as assigned.

Education And/or Experience

• High school diploma or GED required.
• Associate or Bachelor's degree preferred.
• Experience in insurance and Medicare/Medicaid billing and reimbursement preferred.
• Experience in office management helpful.

Skills

• Mathematical Skills: Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals.
• Language Skills: Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations. Ability to write reports, business correspondence, and procedure manuals. Ability to effectively present information and respond to questions from leaders, team members, investors, and external parties.
• Other Skills and Abilities: Ability to understand, read, write, and speak English. Articulates and embraces integrated healthcare at home philosophy. Experience in EMR or working in a Practice Management System. Demonstrated leadership skills with the ability to move into a people manager position in a relatively short period of time, if needed. Ability to handle stressful situations. Ability to multi-task in a fast-paced environment. Ability to work well with others. Approachable and an effective communicator. Strong initiative and ability to work in a self-directed environment. Strong organizational and interpersonal skills. Ability to work a flexible schedule, to include some evenings and weekends. Ability to document as required by regulations. Ability to maintain confidentiality of information, such as patient, colleague, and company files. Must have reliable transportation. Travel may be required based on locations and program.

Physical Demands and Work Environment

• Regular standing, walking, and manual dexterity are fundamental, along with the ability to lift and move objects up to 25 pounds.
• Visual acuity requirements include close and distance vision, color and peripheral vision, depth perception, and the ability to adjust focus.