Business Manager - Senior Living

About the role

The Lakes at Litchfield is a luxury senior living company recognized as a Great Place to Work®. Our mission is to create a culture of growth and teamwork, where your contributions are valued and your career growth is supported. We believe in making a difference in the lives of our residents and colleagues, fostering a collaborative environment where everyone's voice is heard.

Responsibilities

• Create and maintain resident files with required information while maintaining confidentiality.
• Serve as liaison with third-party vendors; establish and maintain vendor files.
• Process and/or oversee Accounts Receivable by invoicing customers, posting payment of invoices, and tracking non-routine and miscellaneous services.
• Maintain data related to Entrance Fee tracking, resident refunds, amortization, and financial assistance.
• Maintain office and business supplies inventory and preventative maintenance on office machinery.
• Facilitate, participate in, and/or attend in-service training and education programs as scheduled.
• Oversee Healthcare Medical Supply Charges to ensure accuracy.
• Process Admissions/Discharges within Vision (IL only); keep up with Resident Status Change Forms throughout the community to ensure accuracy.
• Maintain emergency contact information for Power of Attorneys (POA).
• Process Flex Cash Outs and credits member accounts appropriately.
• Submit Long Term Care Insurance documentation appropriately each month.
• Aid in recruiting of candidates to ensure proper coverage in all departments.
• Aid in setting up pre-employment screens, including background checks, drug tests, PPD, and health screenings.
• Assist with creating UKG accounts for all employees.
• Aid in scheduling, facilitating, and participating in new employee orientations.
• Order uniforms for all employees as needed.
• Participate in the Manager on Duty program, working at the community for a pre-determined period of time over the weekend.
• Serve on special projects and assignments outside of his/her own community to support other communities or the broader portfolio.
• Responsible for license renewals for the entire campus (Business Licenses, CCRC, NCF, and CRC).

Qualifications

• Bachelor’s degree and PHR/SHRM-CP desired.
• Two years’ experience in a similar business office/human resources position required.
• ATS and Payroll experience desired.
• Three years administrative and/or bookkeeping experience.
• Two years’ experience with Medicare billing strongly preferred.
• Proficient in MS Office products, internet, and industry-specific software programs for marketing, payroll, and accounts payable/receivable.

Skills

• Ability to work in a fast-paced environment and to prioritize, organize, and manage multiple priorities.
• Strong customer orientation to older adults.

Benefits

At The Lakes at Litchfield, we offer a comprehensive benefits package designed to support your well-being and career growth. This includes:

• Comprehensive health insurance options.
• Paid time off and holidays.
• Flexible spending accounts.
• Retirement savings plans.
• Professional development opportunities.

Pay

Competitive salary based on experience and qualifications.

Schedule

Full-time position with flexible hours to accommodate the needs of our residents and team members.