Senior Business Manager

KEY RESPONSIBILITIES

• Embrace and promote MarineMax's values, mission statement, and vision, fostering a team culture aligned with the company’s goals.
• Ensure adherence to all company, state, and federal laws and regulations, minimizing company exposure.
• Report any potential risks to the Regional Director or Finance and Insurance.
• Implement the F&I process in every transaction and maintain annual F&I Certification.
• Actively participate in all F&I team meetings and training sessions to enhance knowledge and skills.
• Absess customer finance needs, process credit applications, and offer loan payment options through a consultative approach to successfully close new, pre-owned, and brokerage transactions in all supporting locations.
• Stay current on lender programs and F&I ancillary products, ensuring comprehensive understanding and alignment with company objectives.
• Build and maintain strong professional relationships with lenders, product providers, and technology partners, ensuring consistent support and compliance with business goals.
• Maintain daily deal management of the Revenue Projection Report (RPR), including deposit schedules, deal statuses, comments, and closing dates in all supporting locations.
• Resolve all administrative issues related to products, providers, and lenders promptly, ensuring loans are funded within 10 days in all supporting locations.
• Oversee the completion of all title/registration and USCG documentation processes for each transaction in all supporting locations.
• Ensure proper documentation for factory warranty registrations and outboard extended warranty registrations, and oversee the transfer of factory and F&I product warranties on all supporting locations.
• Proactively run lost sale reports to identify refinance and unsold warranty opportunities.
• Address and resolve customer concerns promptly, maintaining a professional and knowledgeable image in all interactions.
• Actively participate in boat shows, selling events, and promotional activities such as Getaways! to engage potential customers and enhance brand visibility.

KEY RESULT AREAS

• Meet or exceed monthly and annual F&I profit and penetration targets through effective deal management, including maximizing finance, hull insurance and product opportunities.
• Ensure on-time delivery of boats, complete accurate title/registration documentation for all transactions in a timely manner and maintain adherence to legal and regulatory timelines.
• Consistently provide world-class customer service while maintaining compliance with all applicable regulations and company policies.