Business Manager, Property Operations

About the role

The Business Manager, Property Operations plays a critical role in supporting regional property portfolios by driving operational efficiency, financial performance, and compliance. This role partners closely with regional and site leadership to oversee key operational functions including occupancy management, maintenance oversight, financial controls, and regulatory compliance, ensuring consistent execution of Asset Living standards and client expectations.

Essential Duties & Responsibilities

• Support resident retention strategies and renewal workflows
• Address resident concerns and escalations in a timely and professional manner
• Oversee tenant-based voucher administration and related compliance requirements
• Monitor maintenance follow-up, service quality, and resident satisfaction
• Partner with site teams to ensure timely completion of work orders and preventive maintenance
• Oversee delinquency, collections, and rent recovery efforts
• Ensure compliance with jurisdictional timelines for move-outs and charges
• Track and report capital expenditures in alignment with approved budgets
• Manage vendor invoice processing, including PO-to-invoice matching and vendor payment workflows
• Manage vendor invoice receipt and coordinate with Accounts Payable
• Ensure adherence to federal, state, and local regulations, as well as Asset Living policies
• Support legal processes related to lease enforcement, evictions, and resident disputes
• Cook with attorneys and internal stakeholders while ensuring jurisdictional compliance
• Partner with Regional Portfolio Managers, Community Managers, and Leasing teams to drive portfolio KPIs
• Analyze operational and financial data to identify trends, risks, and improvement opportunities
• Support consistent execution of Asset Living operational standards across assigned properties

Education & Experience

• A high school diploma or equivalent required
• Bachelor’s degree in Business Administration, Real Estate, Property Management, or a related field preferred
• Minimum of three (3) years of experience in multifamily property management, operations, or asset management
• Proficiency with property management systems such as Yardi, RealPage, MRI, or similar platforms
• Strong working knowledge of Microsoft Office Suite and Google Workspace tools
• Demonstrated understanding of leasing operations, financial management, and regulatory compliance
• Strong written and verbal communication skills; bilingual (Spanish/English) preferred

Travel Requirement

This position may entail travel, estimated at 10% of work time annually for property visits or internal meetings.