Business Manager-Customer Experience

Overview

The Business Manager-Customer Experience at Capital One is responsible for applying strategic and analytical skills to major company challenges. They partner with world-class professionals to develop and test strategies that impact the bottom line in a collaborative environment.

Responsibilities

• Translate ambiguous business questions into structured analyses and clear recommendations
• Partner cross-functionally to ensure data accuracy, shared definitions, and coordinated business objectives
• Deliver executive-level insights, narratives, and presentations
• Identify gaps and opportunities to generate business insights, dashboards, etc.
• Develop enablement programs to secure acceptance at merchants across the U.S.

Qualifications

• At least 3 years of professional experience performing analysis
• Currently has, or is in the process of obtaining one of the following with an expectation that the required degree will be obtained on or before the scheduled start date:
• A Bachelor's Degree in a quantitative field (Business, Finance, Accounting, Statistics, Economics, Operations Research, Analytics, Mathematics, Computer Science, Computer engineering, Software engineering, Mechanical engineering, Information Systems or a related quantitative field)
• A Master's Degree in a quantitative field (Business, Finance, Accounting, Statistics, Economics, Operations Research, Analytics, Mathematics, Computer Science, Computer Engineering, Software Engineering, Mechanical engineering, Information Systems or a related quantitative field) or an MBA with a quantitative concentration
• Master’s Degree in Business or quantitative field such as Finance, Economics, Physical Sciences, Math, Statistics, Engineering
• 5+ years of experience in analysis
• 2+ years of experience in financial services
• 2+ years of experience in consulting
• 1+ year of experience in people management

Preferred Qualifications

• Master’s Degree in Business or quantitative field such as Finance, Economics, Physical Sciences, Math, Statistics, Engineering
• 5+ years of experience in analysis
• 2+ years of experience in financial services
• 2+ years of experience in consulting
• 1+ year of experience in people management

Pay

The minimum and maximum full-time annual salaries for this role are listed below, by location. Please note that this salary information is solely for candidates hired to perform work within one of these locations, and refers to the amount Capital One is willing to pay at the time of this posting. Salaries for part-time roles will be prorated based upon the agreed upon number of hours to be regularly worked.

• Chicago, IL: $149,800 - $171,000 for Business Manager

Benefits

Capital One offers a comprehensive, competitive, and inclusive set of health, financial, and other benefits that support your total well-being. Learn more at the Capital One Careers website.

Schedule

This role is expected to accept applications for a minimum of 5 business days. No agencies please.

Contact

For technical support or questions about Capital One's recruiting process, please send an email to Careers@capitalone.com. All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.