Business Lead

Accountabilities

• Guide business modernization efforts
• Improve operational processes
• Ensure successful collaboration between business teams and technical delivery groups
• Serve as the primary liaison between operational stakeholders and technical teams
• Facilitate stakeholder workshops and requirements-gathering sessions
• Develop business requirements, process documentation, workflows, use cases, and functional specifications
• Create and implement business rules to improve automation, reduce manual processes, and increase operational efficiency
• Support data integration initiatives
• Lead business and workforce optimization planning activities
• Provide project management support for modernization initiatives
• Collaborate with data engineers, analysts, and technical teams
• Maintain project progress, scope, schedules, budgets, risks, and issues
• Contribute to status reporting activities
• Identify opportunities for process improvements and technology-enabled efficiencies

Requirements

• Experience leading business delivery initiatives and managing complex projects
• Experience supporting healthcare or government modernization programs
• Experience facilitating stakeholder discussions and developing business requirements, business rules, process flows, and functional documentation
• Experience supporting data, automation, systems modernization, or digital transformation initiatives
• Background working with healthcare operations such as claims, eligibility, applications, or related service delivery processes
• Experience supporting complex federal government programs and client relationships
• Project Management Professional (PMP) certification or similar project management credential preferred
• Strong analytical, critical thinking, and problem-solving skills
• Ability to manage multiple priorities, competing deadlines, and complex projects in a fast-paced environment
• Strong communication skills with the ability to clearly present ideas, solutions, and recommendations both verbally and in writing
• Ability to quickly understand complex business challenges and translate them into actionable solutions
• Ability to build effective relationships with stakeholders, technical teams, and leadership
• Legal authorization to work in the United States

Benefits

• Remote work flexibility with occasional travel for client engagements
• Opportunity to support impactful modernization initiatives within a large-scale healthcare program
• Collaborative environment working with business leaders, technical teams, analysts, and project stakeholders
• Professional growth opportunities through involvement in complex transformation projects
• Competitive compensation package based on experience and qualifications
• Opportunity to contribute to automation, data integration, and operational improvement initiatives