Business Lead

About the role

The Business Lead will support the Veteran and Family Member Program at the Department of Veterans Affairs. This role will lead modernization efforts, connect operational stakeholders with technical delivery teams, and provide project management support for the Data Integration Project.

Responsibilities

• Serve as the primary liaison between VFMP business stakeholders and delivery teams across intake, applications, claims, appeals, duty to assist, care coordination, benefits coordination, pharmacy, and nursing review operations.
• Facilitate business requirement gathering and coordination sessions between stakeholders, publishing meeting notes no later than three business days after meetings and storing them in the project Document Repository.
• Develop business rules and requirements for front-end data extraction from intake systems (mail, online, fax) and ingestion of extracted data into downstream systems of record to support automation.
• Develop and implement business rules that reduce manual effort and drive efficiency and effectiveness across IVC business processes.
• Lead development of Business/Workforce Optimization Plans and Recommendations, and support implementation of plans accepted by VFMP, including associated workforce efficiency tools.
• Provide project management support for the Data Integration Project, including development of the Project Management Plan and coordination of a team of data engineers and analysts.
• Translate business requirements into detailed functional requirements for technical teams, including Business Requirements Documents, process flows, and use cases/stories.
• Monitor delivery within scope, schedule, and budget; identify risks and issues; and support Monthly Status Reports and quarterly progress reporting.

Requirements

• 4 years of experience managing projects or leading business delivery for a large corporation or government agency, preferably in a healthcare organization.
• Bachelor’s degree in a related field.
• Project Management Professional (PMP) certification or similar in quality.
• Demonstrated experience facilitating stakeholder requirements sessions and developing business requirements, business rules, and process documentation.
• Experience supporting data, automation, or systems modernization initiatives, preferably involving claims, eligibility, or healthcare operations.
• Strategic thinker with a forward-looking approach to marketing trends and technologies.
• Strong problem-solving skills and the ability to think critically.
• Able to manage competing deadlines.
• Experience supporting complex projects and transformation efforts within the federal government.
• Comfortable with supporting complex client relationships.
• Able to obtain and maintain a public trust clearance.
• Legal authorization to work in the U.S.
• Strong critical thinking, analytical, and time management skills.
• Prioritize and work well with others.
• Communicate thoughts, ideas, and solutions logically both written and orally.
• Stay calm under pressure and in a fast-paced environment.
• Receive feedback from clients and implement changes quickly and effectively.
• Get up to speed quickly on complex issues.
• Desire to work in a fast-paced, rapidly evolving environment.