Business Intelligence Specialist

About the role

Our organization is seeking a Business Intelligence Specialist to help build an executive-level dashboarding experience. In this role, you will use Grafana to integrate data from ServiceNow, Splunk, and other operational systems to support real-time observability across the organization. You will lead the buildout of a centralized Grafana dashboarding environment to support executive-level visibility and operational monitoring, transitioning from existing Power BI solutions.

Responsibilities

• Design, develop, and optimize an executive dashboard in Grafana to enhance and improve existing views.
• Collaborate with technical and business stakeholders to gather requirements and define meaningful KPIs, metrics, and dashboard insights.
• Build and configure back-end integrations between Grafana and multiple data sources, including ServiceNow and Splunk.
• Build and implement Grafana dashboards that monitor systems, performance, application health, and key KPIs.
• Optimize dashboard user experience by ensuring visualizations are intuitive, actionable, and aligned with stakeholder needs.
• Provide technical expertise for assessing, enhancing, and maintaining existing dashboard solutions.

Requirements

Education: Bachelor's Degree is required.

Clearance: Must be eligible to obtain and maintain Top Secret/SCI Clearance; U.S. citizenship required to obtain/maintain DoD security clearance.

Experience: 3–5 years of relevant experience in web development, dashboarding, data visualization, or systems integration; experience with dashboard development (design, build, and optimization) and data source integration; experience working with executive-level dashboards.

Skills

• CompTIA Security+ certification required (or must be obtained within a few months of starting).
• Experience setting up and configuring dashboards that ingest data from multiple sources and familiarity with HTTP APIs.
• Preferred: Experience with ServiceNow and Grafana; knowledge of SQL and scripting languages such as Python or JavaScript; experience with DevOps tools and cloud monitoring platforms; knowledge of integrating with or visualizing from ServiceNow or Splunk; understanding of real-time monitoring use cases.

Benefits

• Medical, dental, vision, life, disability insurance.
• Employee stock purchase program (ESPP).
• 401K program with company match after 12 months tenure.
• Health Savings Account (HSA) on HDHP plan.
• SupportLinc Employee Assistance Program (EAP) with up to 8 free counseling sessions.
• Corporate discount savings program and other discounts.
• On-demand training program, access to certification prep and technical/leadership courses/books/seminars after 6+ months tenure.
• Certification discounts and perks for associations including CompTIA and IIBA.
• Dedicated customer service team for consultants and certified Career Coach.

Schedule

Full-time position working 100% on-site, Monday-Friday.