Business Intelligence Analyst - Federal Acquisition Service

Location: GSA, Federal Acquisition Service, Office of Business Optimization. Duty location will be determined at the time of selection in one of the following locations: Washington, DC; Kansas City, MO; Fort Worth, TX; Lakewood, CO; Tacoma, WA; Atlanta, GA; New York, NY; Boston, MA; San Francisco, CA; Philadelphia, PA; Chicago, IL; Norfolk, VA; Tampa, FL; Houston, TX; San Antonio, TX; and/or Orlando, FL.

About the role

The Office of Business Optimization, or Optimize, serves as the “dot connector” converting the Federal Acquisition Service vision into an operational reality to drive acquisition excellence. Our office is dedicated to enterprise-wide excellence in operations, proactive customer engagement, and cultivating a top-tier workforce. Optimize is responsible for strategy development, procedure optimization, supply chain risk management, and data analytics to inform smart business decisions.

Responsibilities

• Turn raw data into actionable insights to drive strategy, focusing on trends, creating dashboards, and optimizing business processes to improve customer relationship management.
• Lead the expansion of Customer Relationship Management System (CRM) and Cloud business intelligence (BI) capabilities through the use of acquisition data within the Federal Acquisition Service (FAS) organization, providing documentation and supporting a continuous cycle for obtaining feedback for enhancements and application improvement.
• Work with Federal Acquisition Service (FAS) business units and portfolios to define and document requirements; gather, develop, and write user stories that support business requirements; support and assist with prioritization of tasks within the Change Control Board (CCB) and help maintain the requirements backlog for sprint releases.
• Prepare and conduct briefings for higher-level management to explain the impact of business decisions, providing recommendations, viable solutions, or action plans, and proposing guidance and direction for implementation of recommendations.
• Create, update, and maintain project documents including: business requirements, functional and non-functional requirements, functional design, data mapping, and report specifications.

Requirements

• US Citizenship or National (Residents of American Samoa and Swains Island).
• Meet all eligibility criteria within 30 days of the closing date.
• Meet time-in-grade within 30 days of the closing date, if applicable.
• Register with Selective Service if you are a male born after 12/31/1959.
• Direct Deposit of salary check to financial organization required.
• Current or Former Political Appointees: The Office of Personnel Management (OPM) must authorize employment offers. If you are currently, or have been within the last 5 years, a political Schedule A, Schedule C, or Non-Career SES employee in the Executive Branch, you must disclose this information to the HR Office.
• Serve a one-year probationary period, if required.
• Undergo and pass a background investigation (Tier 2 investigation level).
• Have your identity and work status eligibility verified if you are not a GSA employee using the Department of Homeland Security’s e-Verify system.

Qualifications

To qualify, you must have at least one year of specialized experience equivalent to the GS-12 level or higher in the Federal service. Specialized experience is experience optimizing business processes to improve customer relationship management and contract management. Such experience must include:

• Utilizing electronic-business, customer relationship management (CRM), and business intelligence (BI) systems.
• Performing audits concerning contract and customer data management for organizational compliance.
• Conducting analytical studies to benchmark metrics to identify performance gaps, establish realistic goals, and implement targeted improvements to drive business success.
• Reviewing contract and customer data to ensure compliance with contractual terms.
• Compiling data to translate technical reports into presentations for customers and/or senior management.

Your resume must clearly demonstrate how you meet the specialized experience described above and should not exceed two pages. Include the following information:

• Name, address, telephone number, email address.
• Job Title (if Federal Service, provide series and grade; if not in GS plan, provide GS equivalent grade).
• Relevant work experience—employer name, job title, start and end dates (month/year), the number of hours worked per week, and descriptions that explain how you meet the required qualifications in the job announcement.
• Education, certifications, or licensures—include required information and any required documents like transcripts.

Pay

The GS-13 salary range starts at $106,437.00 per year. If you are a new federal employee, your starting salary will likely be set at the Step 1 of the grade for which you are selected.

Benefits

A career with the U.S. government provides employees with a comprehensive benefits package. As a federal employee, you and your family will have access to a range of benefits including:

• Health insurance (choose from a wide range of plans).
• Life insurance coverage with several options.
• Sick leave and vacation time, including 11 paid holidays per year.
• Thrift Savings Plan (similar to a 401(k) plan).
• Transit and child care subsidies.
• Flexible spending accounts.
• Long-term care insurance.
• Training and development.

Eligibility for benefits depends on the type of position you hold and whether your position is full-time, part-time, or intermittent.