Business Field Technician

About the role

The Business Field Technician plays a crucial role in ensuring customers are connected to what matters most through the installation and repair of commercial and residential products and services. This position requires a strong commitment to customer satisfaction, problem-solving skills, and the ability to work in small and confined spaces.

Responsibilities

• Install and repair customer service drops or outlets in both residential and business properties.
• Use electronic test equipment and online diagnostic tools to troubleshoot and repair reception performance issues.
• Ensure proper upstream and downstream signal levels at each termination point on the customer’s premises.
• Suggest and educate customers on upgrading their existing services and using their new/existing equipment.
• Take on additional duties to support the company's Purpose, Brand Principles, and organizational values.

Qualifications

• A good driving record and valid driver’s license in the state where applying.
• Aptitude and ability to learn to use RF, digital, and Volt-Ohm meters and other related equipment to interpret data and solve problems.
• Flexibility to work overtime and on-call as needed.
• Problem-solving skills when interacting with customers.
• Proven experience in customer service or related fields, or equivalent combination of education and experience.
• A high school diploma or GED.
• Regular and predictable attendance is required.

Benefits

• Medical, dental, and vision plans starting on the first day of employment.
• Paid time off including vacation, holidays, and personal/sick days.
• 401(k) with a 100% company match (up to 5% of eligible compensation).
• Life insurance (self, spouse, children).
• Group legal plan with Identity Theft Protection.
• Tuition reimbursement (up to $5,250 on the first year).
• Free cable and internet services to associates who live in a serviceable area.
• Vehicles and tools provided for daily work purposes, if residing within a reasonable radius from the office location.
• Annual community support to various organizations across the U.S.
• Associate recognition & awards programs.
• Advancement opportunities.
• Collaborative work environment.

Pay

Compensation details are not specified in the job description.

Schedule

Work schedules are not specified in the job description.