Field Technician

About the role

The Field Service Technician position provides technical assistance to customers in the installation and maintenance of Smurfit WestRock packaging machinery. This includes machine audits, planned maintenance, and other customer-requested technical services, including troubleshooting and resolution.

Responsibilities

• Provides independent support to the customer.
• Brings knowledge from the field back to Smurfit WestRock Service Management, Engineering, and Sales.
• Assists and potentially leads in the development and training of lesser experienced Smurfit WestRock service technicians.
• Provides on-site customer services including installations, preventative maintenance, audits, and troubleshooting.
• Supports equipment both mechanically and electrically.
• Troubleshoots equipment both mechanically and electrically.
• Trains operators and mechanics in safe operation, changeovers, and PM procedures.
• Completes FAT/PDI (acceptance testing) of machines as needed.
• Organizes, leads, and completes significant machinery events, such as overhauls or Slipstream E1.
• Writes accurate and concise service and expense reports.
• Executes training programs based on developed documentation and individual needs.

Requirements

• Technical degree is a plus, but not required.
• Previous field service work is required.
• Good personality for customer relations.
• Good written and verbal communication skills.
• Self-motivated.
• Strong mechanical abilities.
• PC skills, including MS Word, Excel, PowerPoint, search and navigate the internet, Google apps.
• Ability to follow and comprehend basic programming structures, including ladder logic.
• Rockwell 5000 programming.
• Ability to learn new technologies.
• Willingness to follow strict safety guidelines.
• Understanding of and ability to follow electrical and mechanical drawings/schematics.

Qualifications

• 90% worldwide travel with non-standard workweeks, including weekends, holidays, and night shifts.
• Passport is required or ability to obtain.
• Ability to travel to within the USA and to Mexico, Canada, and Europe.
• Ability to work 12-hour shifts.
• Heavy lifting and considerable moving of equipment required.
• Sit, stand, stoop, kneel, or crouch.
• Ladders or heights when needed.
• Work off shifts (2nd shift, 3rd shift).
• Work unsupervised.
• Stand; walk, use hands to finger, handle or feel, reach with hands and arms, talk, and hear.
• Use standard business equipment, such as computers, calculators, copying and fax machines.
• Work around electricity and in small spaces.

Skills

• Technical degree is a plus, but not required.
• Previous field service work is required.
• Good personality for customer relations.
• Good written and verbal communication skills.
• Strong mechanical abilities.
• PC skills, including MS Word, Excel, PowerPoint, search and navigate the internet, Google apps.
• Ability to follow and comprehend basic programming structures, including ladder logic.
• Rockwell 5000 programming.
• Ability to learn new technologies.
• Willingness to follow strict safety guidelines.
• Understanding of and ability to follow electrical and mechanical drawings/schematics.

Benefits

Comprehensive training with numerous learning and development opportunities.

An attractive salary reflecting skills, competencies, and potential.

A career with a global packaging company where Sustainability, Safety, and Inclusion are business drivers and foundational elements of the daily work.