Field Technician

About the role

The successful candidate will be responsible for managing customer relationships, resolving issues, and providing excellent service.

Responsibilities

• Handle customer inquiries and complaints via phone, email, and chat
• Resolve complex technical issues through troubleshooting and problem-solving
• Train new team members on company policies and procedures
• Conduct regular performance evaluations and provide feedback

Requirements

• Bachelor's degree in a related field or equivalent work experience
• 2+ years of experience in a customer service or technical support role
• Strong communication and interpersonal skills
• Proficiency in Microsoft Office Suite

Qualifications

• Excellent problem-solving and analytical skills
• Ability to work independently and manage multiple tasks simultaneously
• Experience with CRM systems is a plus

Skills

• Customer service skills
• Technical troubleshooting skills
• Microsoft Office proficiency

Benefits

• Paid time off
• Health insurance
• 401(k) plan

Pay

$20 - $25 per hour based on experience

Schedule

Monday - Friday, 8:00 AM - 5:00 PM