Field Technician
EchoStar Corporation · Sumter, SC · 6 days ago
On-siteEngineeringFull-time
About the role
The successful candidate will be responsible for managing customer relationships, resolving issues, and providing excellent service.
Responsibilities
- Handle customer inquiries and complaints via phone, email, and chat
- Resolve complex technical issues through troubleshooting and problem-solving
- Train new team members on company policies and procedures
- Conduct regular performance evaluations and provide feedback
Requirements
- Bachelor's degree in a related field or equivalent work experience
- 2+ years of experience in a customer service or technical support role
- Strong communication and interpersonal skills
- Proficiency in Microsoft Office Suite
Qualifications
- Excellent problem-solving and analytical skills
- Ability to work independently and manage multiple tasks simultaneously
- Experience with CRM systems is a plus
Skills
- Customer service skills
- Technical troubleshooting skills
- Microsoft Office proficiency
Benefits
- Paid time off
- Health insurance
- 401(k) plan
Pay
$20 - $25 per hour based on experience
Schedule
Monday - Friday, 8:00 AM - 5:00 PM