Business Field Technician

About the role

The Business Field Technician is responsible for providing an outstanding customer experience while installing and repairing commercial and residential products and services. This position responds to customer requests for services and safely completes requests within efficient timeframes and with high quality to ensure reliability.

Responsibilities

• Connect our customers to what they love by installing customer service drops or outlets in both residential and business properties.
• Taking on complex processes and tools including EPON, fiber, switches, Ethernet, and WiFi access points.
• Use electronic test equipment and online diagnostic tools to troubleshoot customer service drops or outlets, diagnose and repair reception performance issues, and resolve all problems from the customer’s equipment to the output of the first distribution amplifier.
• Ensure we’re providing proper upstream and downstream signal levels at each termination on the customer’s premises.
• Be proactive by suggesting upgrades of existing services as well as educate customers on the use of their new/existing equipment.
• Take on other duties needed to help drive our Purpose, fulfill our Brand Principles, and abide by our Organization’s Value.

Qualifications

• A good driving record and a valid driver’s license in the state you are applying.
• Aptitude and ability to learn to use RF, digital and Volt-Ohm meters and other related equipment to interpret data and use information to solve problems and determine optimal signal routing.
• Flexibility to go above and beyond for our customers by working overtime and on-call as needed.
• Problem-solving skills when working with our customers.
• Ability to listen to customers and present solutions in a positive manner.
• Demonstrated at least 3 months of customer service or related experience and/or training.
• High school diploma or GED.
• Regular and predictable attendance is required.

Benefits

• Medical, dental, and vision plans – start when you start!
• Paid time off (vacation, holiday, and personal/sick days)
• 401(k) - 100% company match (match program starts first day of service, up to 5% of eligible compensation)
• Group Legal plan with Identity Theft Protection
• Additional Perks: Tuition reimbursement (up to $5,250 on 1st year), Free cable and internet services to associates who live in a serviceable area, Vehicle and tools provided for daily work purposes, if residing within reasonable radius from office location
• Annual community support to various organizations across the U.S.
• Associate recognition & awards programs
• Advancement opportunities
• Collaborative work environment

Pay

Compensation is commensurate with experience.

Schedule

This position may require flexibility to work overtime and on-call as needed.