Business Director-Chief of Staff (Payment Network, U.S. and Canadian Markets)

As a Business Director at Capital One, you will apply your strategic and analytical skills to major company challenges. You’ll team with world-class professionals to develop and test strategies that ultimately impact the bottom line in a collaborative environment that values your insight, encourages you to take on new responsibility, promotes continuous learning, and rewards innovation.

We are at a pivotal inflection point within the Global Payment Network. The U.S. and Canadian Markets (USCM) team is driving a comprehensive transformation across sales, risk, technology, and operations, reimagining how we drive growth and scale our impact. This is your chance to be at the center of this evolution, shaping the systems and strategies that will power our next chapter of market leadership.

As a Business Director-Chief of Staff, you are the architect of execution, serving as the primary thought partner to the SVP of USCM and a force multiplier for one of our most critical businesses. This high-visibility, high-impact role is designed for those who thrive at the intersection of complex strategy and rapid operational delivery. You will drive the strategic intent of the department, navigate a matrixed organization to solve ambiguous, high-stakes problems, and own the "rhythm of the business" for the senior leadership team. Success is measured by the tangible impact you drive across cross-functional workstreams, executive narratives, and enterprise initiatives. This is the perfect platform if you are looking to trade “advisory” for “ownership” and accelerate your career in strategy, sales, and operations.

Responsibilities

• Translate business strategies to drive growth, alignment, and a well-managed environment in the face of a shifting payments landscape.
• Manage and sequence delivery of business intent; oversee multiple projects and programs concurrently.
• Partner closely with colleagues across the Global Payment Network, including product, technology, strategy, finance, and others to drive improvement in quality, volume, service, and profitability.
• Apply a strategic, analytic orientation with a proven track record of decision-making and problem-solving based on analytics. Complement conceptual thinking with a strong quantitative orientation, given the business’s reliance on rigorous analytic marketing and credit risk management.
• Demonstrate strong business judgment, leadership, and integrity, bringing a tenacious, aggressive, yet responsible approach to business.
• Exhibit impeccable written and oral communication credentials, coupled with strategic influencing skills to drive agreement through intellect, interpersonal, and negotiation skills.
• Display an intense focus on achieving both short- and long-term goals, executing an agenda in an uncertain and fluid environment.
• Thrive in a fast-paced, entrepreneurial, and dynamic environment.

Qualifications

• Bachelor’s Degree.
• At least 4 years of experience performing quantitative analysis.
• At least 4 years of experience performing qualitative analysis.
• At least 2 years of experience performing people management.
• At least 2 years of experience performing project management.

Preferred Qualifications

• Master’s Degree.
• 2+ years of experience in financial services.
• 1+ year of experience in consulting.

Capital One will consider sponsoring a new qualified applicant for employment authorization for this position.

Pay

The minimum and maximum full-time annual salaries for this role are listed below by location. Salaries for part-time roles will be prorated based on the agreed-upon number of hours to be regularly worked.

• McLean, VA: $230,400 - $263,000 for Business Director.
• Riverwoods, IL: $209,500 - $239,100 for Business Director.
• Chicago, IL: $209,500 - $239,100 for Business Director.

Candidates hired to work in other locations will be subject to the pay range associated with that location. This role is also eligible to earn performance-based incentive compensation, which may include cash bonus(es) and/or long-term incentives (LTI). Incentives could be discretionary or non-discretionary depending on the plan.

Benefits

Capital One offers a comprehensive, competitive, and inclusive set of health, financial, and other benefits that support your total well-being. Eligibility varies based on full or part-time status, exempt or non-exempt status, and management level.