Business Development Representative- West

About the role

Drive pipeline growth across a defined set of enterprise accounts in the Western United States by identifying, engaging, and converting high-value opportunities into qualified pipeline. This role shapes how Genesys expands its footprint by opening new logos and unlocking growth within existing customers through strategic engagement. You will partner closely with Account Executives and cross-functional teams to influence territory strategy, align outreach to business priorities, and accelerate revenue outcomes.

At Genesys, you contribute to redefining customer experience through cloud and AI-driven innovation that helps organizations deliver more empathetic, connected interactions at scale. Success in this role builds exposure to enterprise selling motions, senior stakeholder engagement, and long-term career progression within a global sales organization.

Responsibilities

• Drive multi-channel outbound prospecting strategies that generate qualified pipeline across new logo and existing enterprise accounts
• Identify and prioritize high-value opportunities through deep account research, market insights, and customer intelligence
• Engage senior decision-makers and influencers to build credibility and advance strategic sales conversations
• Partner with Account Executives to develop and execute territory plans that increase pipeline coverage and conversion rates
• Uncover expansion opportunities within existing customers by aligning solutions to evolving business challenges and growth objectives
• Qualify inbound and marketing-generated leads into high-quality opportunities that accelerate sales velocity
• Position Genesys Cloud and CX solutions in a way that connects customer challenges to measurable business outcomes
• Leverage data, analytics, and modern sales tools to continuously optimize outreach effectiveness and engagement strategies
• Maintain accurate pipeline visibility, activity tracking, and forecasting within Salesforce to support revenue predictability
• Consistently meet or exceed pipeline generation targets, goals, and conversion metrics tied to territory performance

Requirements

• 1 to 3 or more years of experience in a BDR, SDR, or inside sales role within SaaS, cloud, CX, or technology environments
• Proven track record of outbound prospecting and pipeline generation in complex or enterprise-level accounts
• Experience engaging mid to senior-level stakeholders within large organizations
• Strong understanding of enterprise sales cycles and account-based selling approaches
• Proficiency with Salesforce, LinkedIn Sales Navigator, and modern sales engagement platforms
• Strong communication, organization, and time management skills
• Demonstrated ability to manage multiple priorities in a performance-driven environment

Preferred Qualifications

• Experience selling or supporting customer experience, contact center, or cloud-based platforms
• Familiarity with AI-driven sales tools and data-informed prospecting strategies
• Exposure to account-based marketing or coordinated enterprise sales motions
• Strong business acumen with the ability to connect technical solutions to business value

Pay

This role has a market-competitive salary with an anticipated base compensation range of $48,600.00 - $85,400.00. Actual salaries will vary depending on a candidate’s experience, qualifications, skills, and location. This role might also be eligible for a commission or performance-based bonus opportunities.

Benefits

• Medical, Dental, and Vision Insurance
• Telehealth coverage
• Flexible work schedules and work-from-home opportunities
• Development and career growth opportunities
• Open Time Off in addition to 10 paid holidays
• 401(k) matching program
• Adoption Assistance
• Fertility treatments

Working at Genesys includes:

• AI at enterprise scale – Build, support, and operate AI-powered technology used by more than 8,000 organizations worldwide (150+ new AI features released in the last fiscal year)
• A flexible-first culture – Join a global team of nearly 7,000 employees with flexible ways of working designed to help people do their best work
• Growth in the AI era – Build future-ready skills through mentorship, learning programs, leadership development, and education support
• Time to recharge and give back – Benefits include paid volunteer time, August Free Fridays, well-being resources, and regionally tailored programs for employees and their families
• Recognized globally – Genesys is Great Place to Work® certified in 17 countries, with 94% of employees proud to tell others they work at Genesys