Business Development Representative- West

About the role

Drive pipeline growth and market expansion across the West region by connecting organizations with Genesys Cloud, an AI powered platform that transforms how businesses engage with customers and employees.

This role directly influences revenue outcomes by identifying, engaging, and qualifying high value opportunities that align with strategic sales priorities.

You will help organizations deliver more personalized, efficient, and empathetic experiences while contributing to the evolution of customer experience at scale. You will work closely with Account Executives and sales leadership, gaining exposure to enterprise sales strategy and building a strong foundation for career progression within a high growth, collaborative environment.

Responsibilities

• Drive pipeline creation by identifying and engaging target accounts across the West region using data driven prospecting strategies
• Qualify inbound and outbound leads using structured frameworks, ensuring strong alignment with customer needs and sales objectives
• Execute personalized multi channel outreach campaigns using intent data, account intelligence, and digital engagement tools
• Partner with Account Executives on account planning to uncover and develop high potential opportunities across prospect and customer accounts
• Convert inbound interest into qualified opportunities through timely, high quality engagement
• Maintain accurate and complete records in Salesforce and lead management platforms to ensure pipeline visibility and data integrity
• Leverage social selling strategies to build relationships, establish credibility, and nurture prospects throughout the buying journey
• Analyze outreach performance metrics to improve conversion rates and continuously refine prospecting strategies

Requirements

• 1+ years of experience in B2B technology sales or business development
• Strong written, verbal, and presentation communication skills with the ability to engage diverse audiences
• Demonstrated ability to identify customer challenges and align solutions to business needs
• Ability to operate effectively in a fast paced environment while managing multiple priorities
• Experience using CRM platforms such as Salesforce and sales engagement tools like Outreach or Salesloft
• Strong time management and organizational skills with attention to detail
• Proven ability to collaborate across cross functional and distributed teams

Preferred Qualifications

• Familiarity with prospecting tools such as 6Sense or LinkedIn Sales Navigator
• Experience with social selling and digital engagement, including video prospecting
• Knowledge of qualification frameworks such as BANT or MEDDPIC
• Proven ability to advance into Account Executive or other sales roles
• Willingness to travel occasionally for events or trade shows, approximately once per quarter

Pay

This role has a market-competitive salary with an anticipated base compensation range listed below. Actual salaries will vary depending on a candidate’s experience, qualifications, skills, and location. This role might also be eligible for a commission or performance-based bonus opportunities.

$48,600.00 - $85,400.00

Benefits

• Medical, Dental, and Vision Insurance
• Telehealth coverage
• Flexible work schedules and work from home opportunities
• Development and career growth opportunities
• Open Time Off in addition to 10 paid holidays
• 401(k) matching program
• Adoption Assistance
• Fertility treatments

Working at Genesys

AI at enterprise scale – Build, support and operate AI-powered technology used by more than 8,000 organizations worldwide.

150+ new AI features were released in the last fiscal year

A flexible-first culture – Join a global team of nearly 7,000 employees with flexible ways of working designed to help people do their best work

Growth in the AI era – Build future-ready skills through mentorship, learning programs, leadership development and education support

Time to recharge and give back – Benefits include paid volunteer time, August Free Fridays, well-being resources and regionally tailored programs for employees and their families

Recognized globally – Genesys is Great Place to Work® certified in 17 countries and 94% of employees are proud to tell others they work at Genesys

Learn more about our culture, AI innovation and sustainability commitments through our Careers site and Sustainability Report.

What Happens After You Apply

Our Talent Acquisition team reviews your application with the hiring team.

A Talent Acquisition Partner will review your application and, if your background is aligned, schedule a Zoom interview.

Next, you'll meet the hiring manager and other members of the interview team.

We aim to keep the process focused and respectful of your time, with no more than five interviews in most cases.

After interviews are complete, our team will follow up with the final steps.

Every application is reviewed by a person.

Response times may vary by role and location, but our team will keep you informed throughout the process.

Stay Connected

Stay connected to learn more about how we're applying AI to customer and employee experience challenges and get notified when relevant opportunities become available.

Get notified about relevant opportunities.

Be the one building what's next - where AI, experience and impact come together.

About Genesys

Genesys® empowers more than 8,000 organizations worldwide to create the best customer and employee experiences. With agentic AI at its core, Genesys Cloud™ is the AI-Powered Experience Orchestration platform that connects people, systems, data and AI across the enterprise. As a result, organizations can drive customer loyalty, growth and retention while increasing operational efficiency and teamwork across human and AI workforces.

To learn more, visit www.genesys.com.

Reasonable Accommodations

If you require a reasonable accommodation to complete any part of the application process, or are limited in your ability to access or use this online application and need an alternative method for applying, you or someone you know may contact us at reasonable.accommodations@genesys.com. You can expect a response within 24–48 hours.