Business Development Representative - Plymouth, Michigan, United States
Company Description
Victory Automotive Group is family owned and operated since 1997 with over 50 locations across the United States. We provide the best opportunities for all employees, customers, communities and each manufacturer we represent. Our continued commitment is to improve our dealerships and services to satisfy our customer’s wants and needs 100 percent of the time and always provide a pleasant, informative and professional experience. Victory Automotive Group is always looking for talented, self-motivated individuals to join our team.
About the role
Are you looking for a professional environment that rewards those with strong work ethics? Do you enjoy working with customers to ensure great service and achieve a goal? We are looking for self-motivated individuals as a Business Development Representative to join our successful team! The Business Development Rep receives, processes, and coordinates all incoming sales inquiries, showroom floor requests, service requests, and internet queries. Receiving inbound calls and greeting visitors in a friendly, interested, and helpful manner ensures excellent customer service and sales generation. In addition, they work closely with the Sales and Service departments to meet our customers' needs.
Qualifications
- Previous experience in a similar position (administrative, clerical, call center, customer service, etc.)
- Working knowledge of automotive sales/service (may have)
- Pleasant and courteous personality
- Strong administrative and organizational skills
- Strong phone and computer skills
- Excellent communication and interpersonal skills
Responsibilities
- Manages all incoming sales and service appointment queries (either phone or internet) by scheduling appointments, confirming pending appointments, following up with missed appointments, etc.
- Coordinates questions and issues with the appropriate department personnel
- Tracks sold vehicles and hot sheets
- Confirms special order parts
- Helps follow up with phone and internet sales leads
- Manages all required paperwork and records and prepares documentation when needed
- Provides administrative assistance as needed