Business Development Representative - Hanover, Massachusetts, United States

About the role

Victory Automotive Group is looking for self-motivated individuals as a Business Development Representative to join our successful team. The Business Development Rep receives, processes, and coordinates all incoming sales inquiries, showroom floor requests, service requests, and internet queries. Receiving inbound calls and greeting visitors in a friendly, interested, and helpful manner ensures excellent customer service and sales generation. In addition, they work closely with the Sales and Service departments to meet our customers' needs.

Responsibilities

• Manages all incoming sales and service appointment queries (either phone or internet) by scheduling appointments, confirming pending appointments, following up with missed appointments, etc.
• Coordinates questions and issues with the appropriate department personnel
• Tracks sold vehicles and hot sheets
• Confirms special order parts
• Helps follow up with phone and internet sales leads
• Manages all required paperwork and records and prepares documentation when needed
• Provides administrative assistance as needed

Qualifications

• Previous experience in a similar position (administrative, clerical, call center, customer service, etc.)
• Working knowledge of automotive sales/service (preferred)
• Pleasant and courteous personality
• Strong administrative and organizational skills
• Strong phone and computer skills
• Excellent communication and interpersonal skills