Business Development Representative - CCA

About the role

The Business Development Representative for our CCA (Caribbean Central America) Organization is responsible for maintaining customer relationships, driving vendor initiatives, supporting partner enablement activities, and managing vendor pipelines. This role focuses on the growth and enablement of partners by conducting outbound calls, following up on leads and pipeline opportunities, closing deals, profiling partner accounts, and expanding relationships beyond the main contact.

Responsibilities

• Build and maintain relationships with customers, ensuring their satisfaction and addressing any concerns or issues.
• Provide excellent customer service and support, serving as a primary point of contact for customer consultations.
• Collaborate with vendors to develop and execute strategic initiatives that drive business growth.
• Support partner enablement activities, including conducting vendor training as an SME, and providing guidance on product and program knowledge.
• Track and manage the vendor pipeline, including identifying and qualifying leads, and moving opportunities through the sales cycle.
• Cook up with internal teams to ensure timely follow-up and accurate reporting on vendor-related activities.
• Develop in-depth knowledge of vendor products, programs, and industry trends.
• Act as a subject matter expert (SME) on vendor offerings, providing guidance and support to the sales organization.
• Analyze data and metrics to identify areas for improvement and implement strategies to drive results.
• Use creative problem solving as well as providing technical knowledge to effectively configure, price, quote and process requests for specific hardware, software, service.
• Provide education and technical guidance for product alternatives, cross-reference assistance, and support to the customer.
• Actively participate in the sales team customer account planning and review process.
• Conduct customer consultations and provide vendor training as a subject-matter expert.
• May attend industry specific business training from vendors.
• Performs other additional duties as assigned.

Requirements

• A high school diploma or equivalent is required.
• At least one year of relevant work experience is required.
• Proficiency in English (level B1 or higher) is required.
• A strong understanding of sales processes, procedures, and terminology is required.
• The ability to follow instructions, operate common office equipment, and perform accurate data entry is required.
• Basic mathematical calculations and complex problem-solving, critical thinking, and decision-making skills are required.
• Excellent verbal and written communication skills in English and local languages, including formal presentations and negotiation abilities, are required.
• Demonstrated ability to collaborate effectively with diverse individuals and promote/sell ideas persuasively is required.
• Strong organizational and time management skills, with a commitment to task completion, are required.
• The ability to adapt to change and perform well under pressure is required.
• The ability to uphold social, ethical, and organizational standards with a commitment to confidentiality is required.
• The ability to be a skilled multitasker with strong relationship-building skills and empathy is required.
• The ability to be comfortable with prolonged phone use and extended periods of immobility, standing, or walking is required.
• The ability to be a quick learner with proficiency in new systems and technology, including intermediate computer skills is required.

Qualifications

• A degree in Business, Marketing, Project Management, or a related field is preferred.
• A willingness to travel is desired.

Skills

• Customer service and support skills.
• Outbound calling and follow-up skills.
• Vendor training and enablement skills.
• Data analysis and metric-driven strategy implementation skills.
• Product knowledge and technical guidance skills.
• Collaboration and teamwork skills.
• Problem-solving and critical thinking skills.
• Adaptability and resilience skills.
• Confidentiality and ethical standards.
• Multi-tasking and relationship-building skills.
• Phone use and immobility endurance.
• New system and technology proficiency.

Benefits

Elective benefits include:

• Tailored programs to your country to best accommodate your lifestyle.
• Formal programs on leadership and professional development, and many more on-demand courses.
• Seminars, events, and our global Life Empowerment Assistance Program to boost your personal well-being.
• Inclusive education, meaningful peer-to-peer conversations, and equitable growth and development opportunities to celebrate our global diversity.
• Network with other new co-workers within your first 30 days through our onboarding program.
• Participate in internal, peer-led inclusive communities and activities, including business resource groups, local volunteering events, and more environmental and social initiatives.

Pay

Details on pay are not specified in the job description.

Schedule

Details on schedule are not specified in the job description.