Business Development Representative

Responsibilities

• Answer all incoming phone calls according to a proven, pre-set script, and schedule a service appointment.
• Log all customer comments into Dealership Management System.
• Schedule follow-up contact if no appointment is made in Dealership Management System.
• Confirm scheduled appointments with future customers.
• Post scheduled appointments on the appointment board in the Business Development Center.
• Reschedule “no-show” customer appointments.
• Follow-up with the service department to determine if the appointment was kept and what the outcome was.
• Schedule future contact as needed.
• Maintain and update customer changes in the database.
• Contact the current customer base on current marketing incentives.
• Respond to customer website requests (internet inquiries).
• Contact internet clients via email and phone to schedule a service appointment.
• Notify necessary departments to inform of appointments set.
• Forward any customer concerns to the correct department Manager and follow-up.
• Maintains CSI at or above Company standards.
• Maintains an organized, clean and safe work area.
• Participates in required training.
• Fulfills other duties as assigned.

Requirements

• Experience is preferred.
• Excellent Listening, communication and customer service skills.
• Able to multitask.
• A positive attitude and professional appearance.
• Valid Driver's License.

Benefits

• 401(k)
• Dental Insurance
• Health Insurance
• Vision Insurance
• Employee Discount
• Paid Time Off
• Life Insurance