Business Development Representative

Essential Duties/Accountabilities

• Develop customer relationships by providing exceptional customer service with incoming customer communication.
• Aid in resolving customer relations problems with both dealers and end users.
• Seek out new business opportunities by making outbound sales calls to new and existing customers. Identify trends, opportunities, and threats to core business.
• Ensure assigned customers understand and know how to utilize our technologies and grow technology adoption and usage rates.
• Use sales and account management processes to consult with customers to increase their knowledge of our products and programs.
• Communicate effectively both externally and internally.
• Utilize Salesforce software to document and plan activities to include Calendar, Tasks and Events.
• Assess clients' needs, recommend, or assist in the selection of appropriate goods or services, and negotiate prices or other sales terms.
• Develop sales presentations, proposals, or other materials to illustrate benefits from use of goods or services.
• Attend, when necessary, training classes to acquire the skills to meet our customers’ needs and expectations and to keep abreast with technical developments and changes in product lines.
• Other duties assigned.

Qualifications

• A high school diploma is required.
• Knowledge of HVACR terminology and HVACR product knowledge is a plus.
• Demonstrated performance history in sales & new market development.
• Proven success in meeting sales goals with ability to analyze and interpret sales and market data.
• Solid business/problem solving skills with the focus on customer service (internally and externally).
• Must have strong Microsoft Office skills to include Word, Excel, PowerPoint, Outlook, Access, Salesforce and other web based applications.

Skills

• Strong negotiation and interpersonal skills, including the ability to communicate on all levels within internal and external groups.
• Excellent customer service mindset with the ability to develop long term relationships.
• Excellent analytical aptitude with a proven ability to analyze/interpret data.
• Strong and creative sourcing ideas. The ability to conduct consultative sales presentations.
• Ability to work independently and in a team environment.
• Proactively seeks continuous process and service improvements.

Physical Demands and Work Environment

• The employee frequently is required to stand, sit or walk, climb, kneel, crouch, or crawl.
• Ability to utilize a computer keyboard, computer monitor, and telephone for prolonged periods of time.
• Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.