Business Development Officer

About the role

Responsible for advancing the overall success and visibility of the assigned market by supporting business development, marketing, and relationship management efforts across all bank business lines. Executes responsibilities in alignment with the market’s annual operating and marketing plans, adheres to all bank policies and procedures, and provides high-quality support that strengthens customer experience, internal partnerships, and the bank’s brand within the market.

Responsibilities

• Serves as a key contributor to the overall growth, visibility, and success of the assigned market by supporting business development, marketing, and relationship management efforts across all bank business lines.
• PARTNERS WITH THE MARKET EXECUTIVE/PRESIDENT AND INTERNAL STAKEHOLDERS TO SUPPORT THE DEVELOPMENT, EXECUTION, AND ONGOING EVALUATION OF THE MARKET’S ANNUAL MARKETING AND BUSINESS DEVELOPMENT PLAN, ALIGNING EFFORTS WITH THE BANK’S STRATEGIC OBJECTIVES.
• ACTS AS A VISIBLE REPRESENTATIVE AND AMBASSADOR OF THE BANK WITHIN THE LOCAL MARKET, PARTICIPATING IN COMMUNITY EVENTS, NETWORKING OPPORTUNITIES, AND CENTERS OF INFLUENCE (COI) ACTIVITIES TO ENHANCE THE BANK’S BRAND, REPUTATION, AND RELATIONSHIPS.
• PROMOTES AWARENESS OF THE BANK’S FULL SUITE OF PRODUCTS AND SERVICES, REFERRING CUSTOMERS, PROSPECTS, AND REFERRAL SOURCES TO APPROPRIATE INTERNAL PARTNERS ACROSS COMMERCIAL, RETAIL, WEALTH, TREASURY, AND SPECIALTY SERVICE AREAS.
• SUPPORTS THE IDENTIFICATION AND DEVELOPMENT OF NEW BUSINESS OPPORTUNITIES BY COLLABORATING WITH RELATIONSHIP MANAGERS, LENDERS, BRANCH LEADERS, AND OTHER BUSINESS LINE PARTNERS ON COORDINATED CALLING EFFORTS, JOINT MEETINGS, AND REFERRAL STRATEGIES.
• DEVELOPS AND MAINTAINS RELATIONSHIPS WITH COIS, COMMUNITY LEADERS, AND PROFESSIONAL NETWORKS TO GENERATE REFERRALS AND MARKET INTELLIGENCE THAT BENEFIT MULTIPLE AREAS OF THE BANK.
• ASSISTS IN MAINTAINING A STRUCTURED PIPELINE OF PROSPECTS AND REFERRAL OPPORTUNITIES AND ENSURES TIMELY, ACCURATE DOCUMENTATION OF ACTIVITIES AND CONTACTS WITHIN THE BANK’S CUSTOMER RELATIONSHIP MANAGEMENT (CRM) AND REPORTING SYSTEMS.
• PROVIDES TIMELY SALES, REFERRAL, AND MARKET ACTIVITY INFORMATION TO MANAGEMENT TO SUPPORT PERFORMANCE TRACKING, MARKET ANALYSIS, AND PLANNING EFFORTS.
• Maintains a thorough working knowledge of bank products, services, policies, and procedures to effectively respond to customer needs and facilitate access to specialized services through other bank departments as appropriate.
• SERVES AS A COLLABORATIVE MEMBER OF THE MARKET AND BANK WIDE TEAMS, COMMUNICATING REGULARLY WITH MANAGEMENT AND STAFF TO ALIGN GOALS, SHARE INSIGHTS, AND INTEGRATE ACTIVITIES.
• ATTENDS ADVISORY BOARD MEETINGS, COMMUNITY FUNCTIONS, AND INTERNAL MEETINGS AS REQUIRED TO SUPPORT MARKET INITIATIVES AND BANK OBJECTIVES.
• ENSURES COMPLIANCE WITH ALL APPLICABLE LAWS, REGULATIONS, AND ORGANIZATIONAL POLICIES, INCLUDING BUT NOT LIMITED TO CRA, BSA/AML, ECOA, AND OTHER REGULATORY AND RISK MANAGEMENT REQUIREMENTS.
• RESPONDS TO REQUESTS AND INQUIRIES FROM CUSTOMERS, PROSPECTS, AND INTERNAL PARTNERS IN A TIMELY AND PROFESSIONAL MANNER AND WITHIN ESTABLISHED POLICY GUIDELINES.

Qualifications

• Strong reading, writing, grammar, and mathematical skills
• Well-developed interpersonal and verbal communication skills with a strong customer-service focus
• Working knowledge of bank operating policies, procedures, and internal controls
• Ability to communicate effectively with customers, coworkers, and management
• Basic to intermediate PC skills, including proficiency with Microsoft Office applications and banking systems
• Valid driver’s license and ability to travel locally as required
• Ability to maintain accurate records and documentation in accordance with bank standards
• Ability to manage multiple priorities and meet deadlines in a fast-paced environment
• Demonstrated professionalism, discretion, and ethical judgment

Preferred Skills

• Experience developing and maintaining business relationships
• Knowledge of commercial lending, deposit products, and treasury or cash-management services
• Familiarity with regulatory requirements (e.g., BSA/AML, CRA, ECOA)
• Sales, business development, or relationship-management experience in a financial services environment
• Experience using CRM systems or sales activity tracking tools
• Strong negotiation, presentation, and problem-solving skills
• Ability to identify cross-sell opportunities and recommend appropriate banking solutions
• Networking and community engagement experience

Benefits

In addition, we offer opportunities to grow your career within a strong, stable, and expanding organization. If you feel you have what it takes to become part of a high-performing team of professionals and deliver regional growth goals in a competitive landscape and enjoy strong financial recognition for your leadership and work, this opportunity just might be for you.

Pay

Commensurate with experience.

Schedule

Full-time position. Work is generally performed during normal business hours; additional hours may be required to meet business development objectives.

Physical Requirements

Primarily sedentary work involving sitting and/or standing for extended periods. Frequently communicates with customers, coworkers, and management. Constant use of hands, wrists, and fingers for computer and phone work. Occasionally moves about the office or travels locally to meet customers. Occasionally ascends/descends stairs or navigates different areas of the facility. Ability to assess accuracy, neatness, and thoroughness of work performed.