Business Development Manager- Upstate New York

About the role

This Business Development Manager position is focused on the Upstate New York area, including Western New York, Finger Lakes, Central New York, Southern Tier, and North Country. The role centers on driving revenue growth and building strong customer relationships while delivering exceptional service.

Responsibilities

• Act as the primary liaison between Caesarstone and key stakeholders such as stone fabricators, architects, designers, kitchen and bath retailers, builders, general contractors, and stone suppliers within the territory.
• Drive revenue growth and cultivate strong relationships with key customers.
• Develop and execute customer account plans, manage existing accounts, and identify new business prospects.
• Represent a premium countertop brand known for industry excellence.

Account Management

• Manage and nurture existing accounts to build long-term, mutually beneficial partnerships.
• Understand each customer’s unique needs, preferences, and project requirements.
• Provide tailored solutions based on customer insights.

Communication and Reporting

• Maintain open communication with the Sales Manager and provide regular updates on account activity, status, and call reports.
• Use CRM tools to track, maintain, analyze, and manage customer requirements.

Customer Relationship Development

• Maintain and expand existing customer relationships while developing new ones.
• Grow market share through customer visits and product knowledge presentations.
• Develop and execute comprehensive customer and sales plans for business growth.

Business Development

• Prospect, identify, and pursue new sales opportunities in the premium countertop market.
• Conduct market research to identify potential customers and maintain a robust pipeline of qualified leads.

Sales Strategy

• Develop and implement effective sales strategies to achieve revenue targets.
• Collaborate with the sales team and management to align strategies with company goals.

Product Expertise

• Become an expert on Caesarstone’s premium countertop product range.
• Articulate product value propositions persuasively to customers.

Negotiation and Closing

• Negotiate contracts, pricing, and terms with customers.
• Close sales deals to meet and exceed quarterly and annual targets.

Market Insights and Reporting

• Stay updated on industry trends, competitor activities, and market dynamics.
• Use insights to refine sales strategies and capitalize on emerging opportunities.
• Maintain accurate customer records in CRM and present performance metrics to management.

Other Responsibilities

• Collaborate with Order Fulfillment, Operations, and Logistics teams to ensure high-level customer service.
• Attend industry events, trade shows, and membership associations to maintain product and industry knowledge.
• Build a strong industry network to open doors to new opportunities and partnerships.

Working Conditions

• 75% local travel (company car) to meet with existing and potential customers.
• Flexible schedule, including occasional weekends and overnight trips for customer meetings or events.
• Proficiency with desktop computers and peripherals; manual dexterity required.
• Physical ability to lift objects up to 50 lbs may be required.

Requirements

• Valid state driver’s license.
• 3+ years of proven sales, business development, or account management experience in a similar role.
• Track record of achieving and exceeding sales targets with a customer-centric approach.
• Proficient in negotiating contracts, pricing, and terms.
• Excellent interpersonal and communication skills with the ability to build rapport and trust.
• Ability to analyze market trends, identify opportunities, and devise effective sales strategies.
• Strong time management, prioritization, and multitasking skills.
• Ability to respond promptly to internal and external customer needs and meet commitments.
• Experience collaborating with cross-functional teams and demonstrating company values.
• Proficiency with technology applications, including MS Excel and CRM or Salesforce.
• Experience in the building materials, interior design, or construction industry is a plus; stone industry experience preferred.

Pay

The anticipated total compensation range is between $90,000 and $105,000, including base salary and incentive bonus. Base compensation is determined by job-related knowledge, skills, experience, and geographic location.

Benefits

• Company car and fuel card (outside sales position).
• Internal ongoing educational/training opportunities, coaching, and mentorship.
• Comprehensive benefits package including medical, dental, and vision insurance.
• Employer-paid basic life insurance, AD&D, and short-term disability.
• Voluntary accident and critical illness insurance options.
• Employee Assistance Program for employees and dependents.
• Generous PTO and paid holidays.
• 401(k) retirement plan with employer match.