Business Development Liaison

Overview

Reporting to the Business Development Manager, the Business Development Liaison will drive growth by engaging former and potential clients and building relationships with referral sources. Duties include sourcing and engaging with potential clients, developing client and caregiver relationships, and growing the client census.

Essential Duties and Responsibilities

• Drive business growth by increasing client census.
• Meet or exceed established sales targets.
• Generate client referrals from professional referral sources.
• Call on healthcare facilities, physicians, clinics, and eldercare facilities to generate sales for Home Care Staffing.
• Strengthen and maintain existing referral sources.
• Represent the agency professionally and knowledgeably in the healthcare community.
• Seek, develop, and participate in marketing opportunities in the community.
• Deliver compassion and problem resolutions to clients and caregivers.
• Educate support coordination organizations regarding AmeriBest services.

Compliance Requirements

• Adhere to all AmeriBest policies and procedures.
• Participate in investigatory activities as required.
• Report any violations of AmeriBest policies and procedures.
• Conduct oneself ethically in line with the AmeriBest mission statement and Standards of Conduct.
• Protect the privacy of protected records and comply with HIPAA and state privacy laws.

Competencies / Skills

• Excellent organizational, oral, and written communication skills.
• Strong problem‑solving abilities.
• Effective planning and organizing; prioritizes work activities and uses time efficiently.
• Persuasive communication; active listening and clarification.
• Excellent telephone and customer service skills.
• Empathetic attitude toward clients and their families.
• Computer proficiency with Microsoft Office suite, EMR systems, and internet resources per company policy.
• Experience with HHAeXchange is a plus.
• Ability to manage competing demands, prioritize independently, and work effectively as a team member.

Education and Experience

• Bachelor’s degree.
• 1 year of customer service experience.
• Experience with Pennsylvania Medical Assistance Program (Medicaid) or home care waiver is a plus.
• CHC home care experience is a plus.

Preferred Experience

• One (1) year recent experience in a home care agency or other healthcare field.
• Previous experience working with consumers, the elderly, and their families.
• Prior marketing experience.
• Strong computer proficiency, including Microsoft Office, Excel, general accounting software, and knowledge of one or more major web‑based home health database software programs.

Physical Demands

• Regularly required to sit; use hands to touch, handle, or feel.
• Regularly required to stand; kneel, squat, walk, and reach with hands and arms.
• Occasionally required to lift and/or move up to 10 pounds.
• Vision requirements include close vision, peripheral vision, depth perception, and ability to adjust focus.

Work Environment

Business office environment with a moderate noise level.