Business Development Executive - Victoria, SA, and WA

Sales and Relationship Building

• Make daily outbound calls to travel agents within the assigned sales territory.
• Develop strong relationships with partners at the travel agent, manager and agency levels to help increase Railbookers and Amtrak Vacations trade sales.
• Build productive and stable working relationships with internal functional teams and relevant cross-functional teams with minimal support or supervision from senior team members.

Training and Presentations

• Conduct online and in-person training webinars for travel agents.
• Develop and execute joint consumer presentations and virtual travel talks to support assigned agency partners.
• Participate in virtual and in-person partner conferences as needed. (Occasionally support partners outside assigned sales territory as required.)

Customer Service and Problem Solving

• Intercept customer service issues from travel agents and work with Guest Relations department to resolve, with the support of National Sales Manager where needed.
• Resolve a wide range of problems in creative ways, demonstrating good judgment and critical thinking to obtain successful solutions.

Performance Management

• Achieve daily, weekly, and monthly phone and email communication goals in accordance with specified KPIs and performance guidelines.
• Monitor the performance of assigned agencies on a weekly, monthly & yearly basis.
• Actively seek feedback and opportunities for improvement, reviewing performance to identify issues and recommend improvements.

Product Knowledge and Communication

• Maintain thorough and complete knowledge of Railbookers Group products, services, and brand USPs.
• Ensure that travel agent partners are kept up to date with the latest brand information including itineraries, brochures, and product enhancements.

Brand Representation

• Represent the Railbookers Group brands in an appropriate and professional manner.
• Model the RBG Values and Ways of Working and lead by example for more junior team members.