Business Development - Customer Service Rep

About the role

Nashville Toyota North in Nashville, TN is looking to hire a full-time Business Development – Customer Service Representative to effectively communicate with our customers. We value friendly, personable, and customer-service-oriented team members who want to apply their sales skills in a team-oriented dealership environment.

Responsibilities

• Answer all incoming phone calls for the service department.
• Answer customer questions or transfer calls to the appropriate employee when unsure.
• Schedule appointments for customers, ensuring a minimum of 40 appointments are set each day.
• Complete call logs as assigned by the service director.
• Make no less than 50 outbound calls per day.
• Maintain a positive and professional attitude, engaging each customer with a smile.
• Actively seek out new and return customers to increase business.

Qualifications

• Desire to help the business grow.
• Excellent customer service skills.
• Excellent verbal and written communication skills.
• Ability to maintain a positive and engaging attitude.
• Highly organized with strong attention to detail.
• Ability to balance multiple tasks while demonstrating good time management.

Benefits

• Medical and dental coverage.
• Paid time off (PTO).
• Life insurance.
• Employee discounts.
• IRA bonus match program.
• Christmas fund program and Christmas party.
• Opportunities for advancement through internal promotions.
• Discounted oil changes.
• Free unlimited car washes.
• Free lunches during Saturday shifts.

This full-time position typically works from 8:30 AM to 5:00 PM with some flexibility.