Service Business Development Rep

Key Responsibilities

• Identify, pursue, and secure new commercial service opportunities across targeted markets and industries.
• Generate recurring revenue opportunities through preventative maintenance agreements and national/regional service partnerships.
• Build and maintain a robust sales pipeline through prospecting, networking, referrals, cold outreach, and industry events.
• Conduct client meetings, site visits, and presentations to understand customer needs and position service capabilities effectively.
• Collaborate with leadership to establish territory growth strategies and revenue objectives.
• Track market trends, competitor activity, and emerging opportunities within the commercial service sector.
• Respond rapidly to incoming customer opportunities and urgent service requests.
• Understand service dispatch workflows, scheduling priorities, and operational capabilities to ensure accurate communication with customers.
• Help develop long-term service relationships versus one-time transactional work.
• Serve as a primary point of contact for prospective and key commercial service clients.
• Establish trust-based relationships through responsiveness, professionalism, and solution-oriented communication.
• Conduct regular account reviews and customer follow-ups to identify additional opportunities.
• Maintain high levels of customer satisfaction and retention.
• Aid in resolving escalated customer concerns by coordinating with operations and leadership teams.
• Ensure all customer interactions align with company values, safety standards, and service expectations.
• Maintain accurate and timely reporting on sales activity and performance metrics.
• Leverage technology and data to improve prospecting efficiency, customer engagement, and pipeline visibility.
• Support leadership initiatives focused on innovation, automation, and process improvement within the sales organization.
• Use digital tools, virtual meetings, and mobile technology to maximize responsiveness and market coverage.
• Ensure smooth handoff of awarded work from sales to operations.
• Participate in operational meetings to stay aligned on scheduling, service capacity, and customer priorities.
• Assist with strategic account planning and large client development initiatives.
• Support continuous improvement initiatives focused on scalability, customer experience, and profitability.

Commercial Service Focus

Respond rapidly to incoming customer opportunities and urgent service requests.

Understand service dispatch workflows, scheduling priorities, and operational capabilities to ensure accurate communication with customers.

Help develop long-term service relationships versus one-time transactional work.

Customer Relationship Management

• Serve as a primary point of contact for prospective and key commercial service clients.
• Establish trust-based relationships through responsiveness, professionalism, and solution-oriented communication.
• Conduct regular account reviews and customer follow-ups to identify additional opportunities.
• Maintain high levels of customer satisfaction and retention.
• Aid in resolving escalated customer concerns by coordinating with operations and leadership teams.

Sales Strategy & Technology Utilization

Maintain accurate and timely reporting on sales activity and performance metrics.

Leverage technology and data to improve prospecting efficiency, customer engagement, and pipeline visibility.

Support leadership initiatives focused on innovation, automation, and process improvement within the sales organization.

Use digital tools, virtual meetings, and mobile technology to maximize responsiveness and market coverage.

Collaboration & Cross-Functional Partnership

Ensure smooth handoff of awarded work from sales to operations.

Participate in operational meetings to stay aligned on scheduling, service capacity, and customer priorities.

Assist with strategic account planning and large client development initiatives.

Support continuous improvement initiatives focused on scalability, customer experience, and profitability.