Business Development & Customer Relations Manager

About the role

We are seeking a highly organised and communicative Business Development & Customer Relations Manager to join a team that supplies pre-insulated pipe systems to installers, heating designers, and contractors in the heating and construction sectors. In this role, you will identify new business opportunities, build strong relationships with potential clients, and develop strategic partnerships that align with the company's goals.

Schedule

• Full Time: Monday to Friday, 07:30–17:00
• Part time available: 09:00–15:00 (salary will adjust accordingly)

Responsibilities

• Call through target lists, follow up, and keep records
• Develop and maintain a robust pipeline of potential clients using CRM software and Salesforce tools
• Follow up on outstanding quotes and live opportunities to convert them into orders
• Contact existing trade customers to check in, identify upcoming projects, and strengthen relationships
• Identify and pursue new business opportunities among installers, heating designers, and contractors by phone and email
• Maintain detailed records of client interactions, sales activities, and pipeline status within CRM systems

Requirements

• Proven experience in business development, sales, or a related role within a fast-paced environment
• Familiarity with CRM software such as Salesforce or similar platforms for managing client data and sales processes
• Strong communication and negotiation skills with the ability to present ideas clearly and persuasively
• Demonstrated ability to build relationships with diverse stakeholders at all levels
• Self-motivated with a proactive attitude toward achieving targets and overcoming challenges
• Knowledge of industry trends, market dynamics, and competitive landscape is a plus

Benefits

• Free on-site parking