Business Development Coordinator

About the role

The Business Development Coordinator at GoHiya will take ownership of commercial follow-through within inbound and outbound customer support, chat, email, quality, workforce, CRM, and client-service operations. The position applies business development coordination within contact center operations to live work, making accuracy and traceable follow-through more important than superficial speed.

Day-to-Day Priorities

• Coordinate the workflow by helping the team capture traveler or account requirements clearly.
• Review the workflow by helping the team prepare accurate supporting information for quotes.
• Maintain the workflow by helping the team track follow-up dates and open decisions.
• Track the workflow by helping the team keep CRM or account notes current.
• Own the workflow by helping the team handoff confirmed opportunities without losing context.

Quality Standard

Strong performance shows up in fewer avoidable corrections, timely follow-through, and records that make the next action obvious.

Requirements

• Use Contact Center Operations and Client Communication confidently.
• Apply Account Support without losing track of exceptions, owners, or deadlines.
• Document Product Knowledge decisions clearly enough that another teammate can follow the reasoning.
• Use sound judgment around Proposal Support, especially when escalation is required instead of assumption.

Role Details

Full-time, associate-level position. 100% remote within the United States.

Pay

Base salary: $45,000–$65,000 per year.