Business Development Center (BDC) Representative

Temecula Valley Lexus is part of the OREMOR Automotive Group, which owns and operates some of the top dealerships in the nation. This role offers a career opportunity with significant earning potential, industry-leading benefits, and a culture focused on work/life balance, teamwork, and family atmosphere. We prioritize team member satisfaction while delivering a luxury experience for our guests and supporting our community.

About the Role

The Business Development Center (BDC) Representative handles incoming service appointment requests, makes outbound calls to increase service production, and coordinates all service appointments, requests, and internet queries. This role may also include clerical and administrative duties as assigned by the BDC Director.

Responsibilities

• Follow up with prospective customers in response to their website inquiries.
• Coordinate questions and issues with the appropriate department personnel.
• Provide administrative assistance as needed.
• Manage all required paperwork and records, and prepare documentation (forms, reports, etc.).
• Receive all inbound service calls and coordinate schedules of service advisors and appointments.
• Maintain an owner follow-up system to encourage repeat and referral business and ensure customer satisfaction.
• Stay updated on product features, accessories, inventory, and their benefits to customers.
• Prioritize customer satisfaction to build and maintain business relationships.
• Set personal goals aligned with dealership productivity standards and devise strategies to meet them.
• Provide service or sales management information through completion reports.
• Attend training sessions and meetings as required.
• Demonstrate behaviors consistent with company values in all customer, coworker, and vendor interactions.
• Support online customers by setting appointments.
• Perform other duties as assigned.

Requirements

• 1+ years of experience (sales experience preferred).
• 3–6 months of professional over-the-phone customer service or sales experience (e.g., inside sales, telemarketing) is a plus.
• Excellent telephone, writing, and typing skills.
• Strong computer and internet skills, including proficiency in Microsoft Office suite.
• Automotive (Lexus or Toyota) and CDK experience is a plus.
• Engaging, inquisitive, and proactive attitude with a willingness to help.
• Internet sales experience is a plus.
• Drive, passion, and confidence to succeed in a performance-driven environment.
• Strong organizational and time-management skills.
• Professional appearance and work ethic.
• Self-starter and self-motivator.
• Bilingual ability is a plus.

Benefits

• Health, dental, and vision insurance.
• Life insurance.
• 401K retirement plan.
• Health & Wellness Program.
• Paid vacation and holidays.
• Community involvement opportunities.