Business Development

About the role

Business Development Center Representative Ray Catena Lexus is seeking an experienced, self-driven, motivated, and goal-oriented individual to join our Business Development Center (BDC) team. We are looking for a candidate with prior automotive dealership, BDC, or internet sales experience who understands the importance of consistent follow-up, exceptional communication, and delivering an outstanding customer experience. The ideal candidate is persistent, organized, energetic, and takes pride in achieving goals and completing tasks with a high level of professionalism. You will work alongside an experienced BDC and sales team, with opportunities to further develop your skills and grow within the organization. This is an opportunity to become part of a professional automotive organization that values exceptional customer service, teamwork, accountability, and results. If you have automotive or BDC experience, enjoy connecting with customers, and are motivated by achieving goals, we want to hear from you.

Responsibilities

• Manage incoming internet leads through the dealership's CRM system and maintain consistent, timely follow-up.
• Make outbound calls and send emails to prospective customers.
• Schedule, confirm, and follow up on customer appointments.
• Contact customers who miss appointments and work to reschedule them.
• Communicate appointment activity and customer updates with managers and sales associates.
• Manage an assigned client portfolio through consistent phone and email communication.
• Answer customer questions and coordinate with the sales team to ensure a seamless customer experience.
• Maintain accurate and detailed records of all customer contacts and interactions within the CRM.
• Utilize CRM retention tools to maintain ongoing communication with customers.
• Keep management and sales staff informed of customer status, follow-up activity, and appointment progress.
• Follow up consistently with customers until contact has been established.
• Deliver a professional, friendly, and personalized customer experience throughout every interaction.

Qualifications & Skills

• Previous automotive dealership, BDC or internet sales experience
• Previous Reynolds & Reynolds experience preferred
• Proven success in a customer-facing or sales environment
• Strong verbal and written communication skills
• Excellent organizational and follow-up skills
• The ability to multitask and effectively manage a high volume of customer interactions
• A self-motivated, goal-oriented, and persistent approach to work
• A positive, energetic, and professional attitude
• Strong attention to detail and the ability to stay organized
• Excellent phone and interpersonal skills
• The ability to work independently while also being a strong team player
• Experience working with CRM systems is strongly preferred
• A commitment to providing an exceptional customer experience

Benefits

• Medical, dental, and vision insurance for employees and eligible family members
• Paid vacation and sick time
• 401(k) retirement plan
• Training and support from an experienced automotive team

Pay

Compensation: $65,000-$70,000 per year; hourly pay plus commission with excellent earning potential.

Schedule

Flexible availability is required; Saturday availability is a must.