Business Development and Relationship Manager - Gallo Mechanical Services

Gallo Mechanical Services is seeking a dynamic and skilled Business Development & Relationship Manager to join our team. In this role you will have sales goals focused on prospecting, qualifying, managing, upselling, and closing new sales opportunities. You will work directly with building owners and/or facilities directors to maximize account penetration and customer retention, leveraging your knowledge to be a strong consultative partner and propose HVAC, plumbing, and controls system solutions that consider financial and performance‑based factors.

Responsibilities

• Sells services within the GMS portfolio: HVAC, Plumbing & Controls.
• Develops accounts based on comprehensive understanding of customer needs, financial planning and bid process for projects, T&M and maintenance.
• Meets established sales quotas and revenue goals by selling, marketing, and promoting services to new customers and additional sales to existing customers.
• Prospects for new accounts, follows up on sales leads, and maintains relationships with customers within a specified geographical territory or region.
• Pursues customers/accounts by utilizing personal knowledge, internal specialists, vendor representatives, and other available sources.
• Establishes and maintains customer relationships; learns and evaluates customer operations to identify objectives, requirements and preferences.
• Works with sales support staff to establish communication pathways with the customer to ensure sales opportunities.
• Develops service quotations, finalizes contracts, and provides continuous follow‑up throughout the completion of the sales cycle.
• Gathers and reports to management information regarding the company, competitors, pricing, products and current and future market trends; assists management and vendors in planning, tracking and implementing sales strategies and developing new markets.
• Evaluates product/service marketability from the customer’s needs perspective.
• Produces sales reports for management by monitoring, analyzing and communicating sales data.
• Participates in business unit sales meetings, supports teammates and business unit with best practices, and embraces the culture of “Family, Service, Performance.”

Requirements

• Bachelor’s degree in engineering, business or related discipline preferred.
• Minimum of 5 years of full‑cycle solution sales experience.
• Experience in HVAC, plumbing, and building automation systems as well as related service agreements is preferred.
• Strong presentation skills and demonstrated experience pricing systems for customers.
• Valid driver’s license for a minimum of 12 months, with no major or frequent traffic violations.

Ideal Experience

• Customer‑oriented and motivated with excellent oral and written communication skills.
• Strong leadership, problem‑solving and organizational skills; ability to prioritize and manage multiple tasks and deadlines.
• Experience delivering service offerings and staying abreast of technology trends and their real‑world applications.
• Formal presentation skills in both large and small group settings.
• Strong negotiation skills with ability to influence and drive decisions to finalize the sale.
• Ability to exhibit a positive, friendly and helpful attitude with customers and sensitivity to their needs.
• Excellent attendance and ability to meet deadlines.

Benefits

• Training, support, and career progression to help you grow in your career.
• Company‑paid medical insurance.
• Dental, vision, voluntary life, short‑term disability, accident, and critical illness insurance.
• Team Incentive Program (TIP) allowing eligible employees to share in company financial success.
• 401(k) plan with a 5% company match.
• Employee wellness resources, PTO benefits, and more.