Business Development Advisor

About the Role

As a Member Relations Advisor, you will serve as a trusted resource and relationship manager for current and prospective members. You'll help organizations maximize the value of their membership by connecting them to MRA's broad portfolio of services, identifying solutions to meet their business needs, and building strong, long-term partnerships. This role combines member engagement, relationship management, business development, and customer service in a collaborative, fast-paced environment. If you enjoy building relationships, helping businesses solve problems, and creating exceptional customer experiences, we'd love to hear from you.

Qualifications

Required Education: Bachelor's degree in Business Administration, Marketing, Communications, Human Resources, or a related field; or an equivalent combination of education and experience.

Experience: One to two years of experience in customer service, account management, membership services, business development, sales, or a related field.

• Relationship Management Skills: Demonstrated ability to build strong relationships and provide outstanding customer service.
• Communication Skills: Excellent verbal, written, and interpersonal communication skills.
• Technical Skills: Proficiency with Microsoft Office applications, including Outlook, Word, Excel, and PowerPoint.
• CRM Experience: Experience utilizing CRM systems, databases, or customer relationship management platforms.
• Competencies: Strong organizational skills, attention to detail, initiative, and the ability to manage multiple priorities.
• Other Requirements: Ability to travel periodically to member locations, networking events, conferences, and organizational activities.

Preferred Experience

• Experience working in an association, membership-based organization, nonprofit, or professional services environment.
• Technical Skills: Experience using Salesforce or similar CRM platforms.
• Business Development: Experience supporting membership recruitment, retention, account management, or business development initiatives.
• Events: Experience supporting conferences, trade shows, networking events, or member engagement programs.
• Marketing & Communications: Experience creating member communications, newsletters, or promotional materials.
• Analytics: Experience utilizing membership reports, engagement metrics, or CRM data to support decision-making.

Benefits

• Competitive compensation program
• Paid time off (vacation, holidays, sick time, and a volunteer day)
• Medical, Dental, and Vision plans
• Health Savings Account (HSA) and Flexible Spending Account (FSA) options
• Traditional and Roth 401(k)
• Company 401(k) match
• Life and AD&D insurance
• Employee Assistance Program
• Tuition Reimbursement
• Voluntary Pet Insurance
• Professional development and career growth opportunities
• A collaborative, member-focused culture where your work makes a difference every day