Business Development Account Manager

Job Summary

A Business Account Manager is responsible for building and maintaining relationships with key clients, ensuring their needs are met, and identifying opportunities for account growth and retention. They serve as the main point of contact between clients and the company, coordinating with internal teams to deliver solutions, manage accounts, and maximize client satisfaction and profitability.

Duties/Responsibilities

• Serve as the primary point of contact for assigned accounts, addressing client needs and ensuring successful delivery of products or services.
• Develop and maintain long-term, trusted relationships with key accounts, stakeholders, and executive sponsors.
• Communicate regularly with clients to understand their business goals, resolve issues, and provide updates on account status.
• Collaborate with internal departments (e.g., sales, marketing, customer support) to ensure client objectives are met and solutions are delivered on time.
• Negotiate contracts and agreements to maximize company profits while delivering value to the client.
• Identify opportunities for upselling, cross-selling, and business growth within existing accounts.
• Monitor and analyze account performance, prepare and present regular reports to clients and internal leadership.
• Ensure client satisfaction, manage day-to-day client communications, and handle escalations or challenging requests as needed.

Competencies

• Accountability
• Attention to Detail
• Customer Focused
• Initiative
• Intrigue
• Integrity
• External and Organizational Awareness
• Decision Making
• Persuasiveness
• Results Driving
• Oral and Written Communication
• Quality Focused
• Financial Awareness
• Planning and Organizing
• Conceptual Thinking
• Data Analysis
• Adaptability
• Interpersonal Skills
• Self Confidence
• Negotiation Skills
• Teamwork

Qualification Requirements/Education/Skills/Abilities

• Bachelor’s degree in business, marketing, communications, or a related field is typically required.
• Several years of experience in account management, sales, or a relevant business field.
• Excellent communication, negotiation, and relationship-building skills.
• Analytical and problem-solving abilities, with proficiency in sales and CRM software.
• Strong organizational and multitasking skills, with the ability to work both independently and collaboratively.
• Deep understanding of company products/services and current market/industry trends.
• 3PL supply chain experience centered on delivering a suite of solutions which span cross-docking, inbound, repack, kitting, manufacturing, through last-mile delivery.
• OEM and Tier 1 experience centered on developing strong customer-centric interaction and a history of sustained profitable business growth.
• Understanding and sustained interaction with the national, regional, and state advocacy groups and supply chain industry associations.
• Must work safely and adhere to all company and customer safety policies and procedures and comply with necessary PPE as required.
• Must have regular and predictable attendance.
• Must be willing to work overtime when needed.
• Must have a good working relationship with team members of all levels.
• Must possess a positive teamwork attitude and get along well with others.

Travel Required

The ability to travel domestically and internationally to support GAA business activities as needed is required.