Business Consultant (Digital Transformation)

Key Responsibilities

• Leverage strong knowledge of domain-specific technologies, processes, and systems in industries such as Telecom, Hi-Tech, Media, Retail, Manufacturing and more.
• Lead strategic assessments to identify digital transformation opportunities across business functions and recommend future-state solutions.
• Conduct as-is state assessment of people capabilities, processes, and technology stack.
• Conduct process discovery to map existing workflows and identify improvement opportunities.
• Define future state to-be vision with optimized workflows and draft target solution architecture.
• Develop transformation roadmap with governance framework and risk mitigation.
• Quantify benefits and ROI with financial projections and success metrics.
• Engage directly with client executives to articulate and demonstrate the digital transformation vision, aligning leadership buy-in with strategic objectives.
• Drive operational model design and digital capability building across organizations.
• Communicate high level technical concepts to non-technical audiences through presentations and documentation (e.g., SOPs, workflows, policies).

Stakeholder Engagement & Change Management

• Collaborate with cross-functional teams, including operations, compliance, marketing, and HR, to align business goals and processes.
• Act as a liaison across various lines of businesses to ensure coordination and integration of improvement initiatives.
• Facilitate workshops, training sessions, and stakeholder onboarding for process changes.

Compliance, Risk & Operational Governance

• Provide guidance on regulatory requirements, data governance, and audit readiness across selected domains.
• Recommend improvements to internal controls and document retention practices.

Process Improvement & Tools

• Apply Lean, Six Sigma, or other continuous improvement techniques to streamline processes.
• Collaborate with technology teams for digital enablement of redesigned business processes.
• Support transformation initiatives across CSM, FSM, ITSM areas using ServiceNow and SaaS platforms (Salesforce CRM, CPQ, HRIS, P2P, CLM).
• Support transformation initiatives across Data and Analytics.
• Support transformation initiatives across Digital Engineering (RPA, Automation, Full Stack).