Business Transformation Consultant

About the role

The Business Transformation Consultant supports federal clients in improving customer and citizen experiences. They apply human-centered design, customer experience (CX), service design, business architecture, and process improvement methodologies.

Responsibilities

• Facilitate design thinking workshops and collaborative working sessions with client stakeholders
• Conduct user research and stakeholder engagement through interviews, observation, and discovery sessions
• Develop customer journey maps, personas, service blueprints, business capability maps, value streams, and other visual artifacts to communicate insights and opportunities
• Analyze and document current-state and future-state business processes, operating models, and organizational capabilities
• Identify opportunities for process optimization, service improvement, and operational effectiveness through data-driven analysis
• Translate research findings and process analyses into actionable recommendations, transformation roadmaps, and implementation plans
• Lead ideation and solutioning sessions to generate, refine, and prioritize innovative concepts
• Create prototypes and low-fidelity solutions to support rapid testing and iteration
• Develop visual deliverables, including presentations, process flows, and infographics, to communicate complex ideas clearly
• Collaborate with cross-functional teams to ensure solutions are feasible, strategically aligned, and support client mission objectives

Requirements

• Bachelor's degree in Design, Psychology, Sociology, Anthropology, Communications, Business, Public Policy, or a related field
• 6+ years of experience applying human-centered design, service design, business architecture, or design thinking methodologies
• Experience supporting Federal government clients
• Experience facilitating workshops and stakeholder engagement sessions with diverse audiences
• Experience with customer experience (CX), service design, business process modeling, capability mapping, or organizational transformation
• Demonstrated ability to develop journey maps, personas, service blueprints, business capability maps, process models, and other strategic visual artifacts
• Strong analytical skills with the ability to evaluate complex business operations and identify opportunities for process optimization and organizational improvement
• Strong communication, facilitation, and presentation skills, including visual storytelling
• Ability to work in fast-paced, client-facing environments and navigate ambiguous challenges

Skills

• Familiarity with Agile, Lean, BIZBOK, TOGAF, Business Motivation Model (BMM), or similar business architecture and transformation frameworks
• Experience using tools such as Miro, Visio, Lucidchart, Figma, LeanIX, Ardoq, Adobe Creative Suite, or similar modeling and collaboration platforms

Benefits

Corner Alliance offers a comprehensive and competitive benefits package for full-time employees including 401k matching (4%), PTO (3 weeks to start, 4 weeks (2-5 years) and 5 weeks (5 years+)), health, dental, vision, short- and long-term disability, FSA accounts, 4 weeks of paid parental leave, 11 paid holidays (including your birthday off), fitness & cell phone reimbursements, monthly all hands update meetings, annual in-person all hands team building day and evening out, regular check-ins for professional growth goals, semi-monthly one on one performance manager meetings, a social team that coordinates monthly events, use of technology like Slack to keep us connected and collaborative, and overall, a company culture dedicated to a highly engaged team.

Pay

Competitive salary based on experience and qualifications.

Schedule

Remote work with occasional travel to client sites as needed.

Qualifications

US citizenship and the ability to pass public trust clearance or suitability required.