Business Consultant

As an NRG employee, we encourage you to take charge of your career and development journey. Our dynamic work environment provides variety and challenge, and your growth is key to our ongoing success—take the lead in shaping your career development, goals, and future.

About the Role

This position is responsible for the retention of selected high-value Business segment customers, acting as the 1:1 “face” of NRG brands and consulting on all customer electricity needs. The role requires analytical and consultative critical-thinking skills, including the ability to assess customer challenges, identify root causes, and recommend effective solutions. Professionalism is paramount, as Business Consultants provide superior customer care in daily face-to-face interactions with NRG Business customers and prospects.

Responsibilities

• Act as the liaison between assigned Business accounts (approximately 200–500) and NRG, serving as a single resource for customer needs to personalize relationships and simplify the service model.
• Meet or exceed targets for business sales, customer attrition, and customer satisfaction.
• Conduct customer site visits to educate on billing and energy-related concepts, provide energy management and efficiency recommendations, and identify product or pricing solutions that enhance value and retention.
• Use a laptop to connect to internal systems, make updates/changes, and provide on-site solutions upon request.
• Document all customer contacts (site visits, emails, phone conversations) in the internal Customer Relationship Management tool with accurate and timely updates.
• Research customer businesses before contact to understand their operations and history with NRG brands (via web research, internal systems, contact logs, etc.).
• Provide timely customer insights and feedback to Segment Marketing based on meaningful interactions, identifying product interests, unmet needs, brand perceptions, service improvement opportunities, and competitive trends.

Requirements

• 3+ years of customer service experience; prior supervisory experience is a plus.
• Experience in customer relationship management (account management) with business customers and business-to-business sales.
• High School diploma or equivalency required; Bachelor’s degree from an accredited four-year college or university is preferred.

Skills

• Root cause analysis and solution recommendation.
• Customer retention and relationship-management expertise.
• Ability to influence customer decisions through consultative discussions.
• Business acumen and understanding of commercial customer operations.
• Proficiency in identifying sales, renewal, and upsell opportunities.
• Experience using CRM, Microsoft Office, and customer account management systems.
• Ability to interpret usage, billing, and pricing data to support customer recommendations.
• Networking and business development skills.
• Ability to manage multiple priorities while maintaining attention to detail.
• Adaptability and continuous-learning mindset in a changing energy market.

Physical Requirements

• Occasionally requires lifting as appropriate to perform duties and responsibilities.
• May be exposed to elevated temperatures during customer visits and prospecting; must prioritize safety and remain prepared for weather conditions.

Schedule

• Flexibility with work schedule, including routine field-based customer engagement and periodic in-market and out-of-market travel.
• Occasional overtime to support customer visits, business development, special projects, expos, and business events.