Business Consultant

About the role

This highly visible position plays a key role in the success of the sales process and customer retention. The Pre-Sales Technical Consultant operates with professionalism, strategic insight, and a customer-centric approach, supporting the Sales Team in meeting annual revenue objectives through technical expertise and strategic assistance. This role requires in-depth knowledge of the laboratory informatics industry and strong proficiency with STARLIMS and LapStep products.

Responsibilities

• Collaborate with the Sales Team to drive pre-sales processes, ensuring alignment with revenue targets.
• Contribute to the technical portion of RFIs and RFPs, ensuring comprehensive, accurate, and competitive technical and functional content.
• Create and deliver tailored solution demonstrations that effectively showcase the strengths and values of STARLIMS and LapStep, addressing the specific needs and challenges of clients.
• Work closely with Professional Services, Product Management, Sales Operations, Marketing, and Support to facilitate cohesive and efficient pre-sales and post-sales workflows.
• Engage with clients to ensure satisfaction, act as a technical advisor, and build trust and partnership.
• Stay informed on industry trends, competitive products, and emerging technologies to ensure informed positioning of our solutions.
• Provide feedback on product enhancements and strategic initiatives, taking into account both financial outcomes and customer impact.
• Demonstrate honesty and transparency, presenting complete and accurate information to internal and external stakeholders while maintaining a high level of integrity.

Requirements

• Experience with LIMS, ELN, SDMS, QMS, or other regulatory/scientific informatics software.
• Hands-on experience in laboratory environments or strong familiarity with laboratory operations and informatics requirements.
• Strong understanding of relevant regulatory standards.
• Ability to develop tailored technical solutions and communicate complex information effectively.
• Strong problem-solving and analytical skills to create customer-focused solutions.
• Effective verbal and written communication skills for a variety of internal and client-facing interactions.
• Collaborative approach, working seamlessly with multiple departments to achieve business objectives.

Skills

• Basic experience with SQL-compliant databases, especially Oracle and Microsoft SQL Server products (advantageous).

Location

US-Remote

Benefits

Market competitive benefits.