Business Consultant
About the role
Esker is a global leader in AI-powered business solutions for the Office of the CFO. Our Source-to-Pay and Order-to-Cash platform serves 3,000+ customers, including NVIDIA, Whirlpool, Sony, and Trek, supporting 1.2M users and generating $200M+ in annual revenue. Founded in 1985, we’ve grown to 1,200+ employees worldwide with a culture focused on improving working capital, human relationships, and environmental sustainability. Esker operates in five continents with global headquarters in Lyon, France, and two U.S. locations in Madison, WI, and Denver, CO.
Key Tasks/Duties
- Work as part of a team to implement Esker’s on-demand cloud SaaS solutions with the majority of time dedicated to requirements gathering, data integration, training, and configuration of Esker solutions.
- Utilize a variety of technologies to extend standard functionality of Esker solutions such as end-user interface, reports, and workflow to meet client business requirements.
- Work closely with customers to define requirements, test the application, and train end-users.
- Create and execute standard test cases and test plans to validate development and product configurations for go-live readiness.
- Customize standard test cases based on customer-specific criteria.
- Document product configurations and custom development for customers or internal stakeholders (Cx, ESS).
- Troubleshoot issues that arise in the course of configuring solutions and ensure these issues are resolved to the satisfaction of the project manager.
- Identify improvements to our solutions, processes, or supporting documentation.
- Work with Sales, Research & Development (R&D), Customer Success (CS), and Esker Solution Support teams to ensure successful implementation and post-implementation support.
Essential Experience
- Bachelor’s degree preferably in general business, Finance, or Accounting.
- 1-3 years of client-facing implementation experience is preferred but not required.
- 3-5 years of experience in Finance and Accounting processing, with a focus on understanding billing, credit, and collections processes.
- Lead internal or customer-facing demonstrations of solution, calling close attention to areas relevant to the customers' 'big picture' objectives.
- Lead project requirement gathering and configuration with customers.
- Demonstrated Account Receivable solution knowledge.
- Experience with documenting and diagraming solutions.
Competencies
- Strong customer service skills.
- Excellent verbal, written communication, interpersonal, and presentation skills.
- Ability to handle all aspects of billing, credit, and collections in Accounting or Finance.
- Ability to work as part of a team or independently to meet project goals.
- Ability to work well with other departments and varying levels of management.
- Experience in a fast-paced environment and managing multiple projects simultaneously.
- Experience using a SaaS technical solution.
Working Conditions
- Prolonged periods sitting at a desk and working on a computer.
- Travel ability to up to 10% of working hours.
Salary Range
$105,900-$132,400 + Incentive
Employee Benefits
- Student loan repayment assistance.
- Flexible work schedule, summer hours, and work from home options.
- Profit sharing options.
- Paid time off for community outreach and volunteer opportunities.
- Yearly stipend for employee wellness, hobbies, or educational activities.
- Dog-friendly work environment.
- Competitive salary and benefits package.
Equal Opportunity Employer
Esker is an equal opportunity employer that celebrates diversity and is committed to maintaining an inclusive and mutually respectful work environment. We do not discriminate against any qualified applicants on the basis of: race, color, national origin, religion, age, sex, sexual orientation, gender identity or expression, pregnancy, disability, medical history, military or veteran status, and any other characteristic protected by applicable law.