Business Connections Manager

Responsibilities

• Develop and execute strategic plans for both unassigned and assigned key business accounts addressing issues such as billing, reliability, plant expansions or construction projects, and any product or service offered by MidAmerican.
• Lead teams to carry out strategies for providing exceptional customer service. Achieve overall key account customer satisfaction scores within the top 10% of our peer group as measured against competing utilities throughout the United States.
• Independently review primary and secondary research to understand the customer's business processes, technologies, market strategies, and other competitive intelligence as needed to effectively interpret the role of energy in the success of their business.
• Maintain and enhance customer competitiveness by leading negotiation and execution of flexible pricing contracts, facility construction agreements and other agreements with business customers to retain and attract new business.
• Leverage business relationships and review feasibility and financial analysis to negotiate contract terms that will help achieve corporate earnings goals.
• Provide strategic insight to internal functional groups such as regulatory affairs, governmental affairs, legal, engineering, and operations on the impact that company business decisions might have on large accounts.
• Assist Business Advantage with providing an exceptional customer experience for small and medium commercial and industrial customer not assigned as needed.
• Care for coordination of outage restoration, management of customer electrical switching requests, and coordination of safety training for MidAmerican employees on customer property.
• Provide 24-hour contact availability for key accounts to handle emergencies and other direct customer needs.
• Perform additional responsibilities as requested or assigned.

Qualifications

• Bachelor's degree in engineering, business, economics, or related field.
• Four or more years related experience in the energy industry with extensive knowledge of utility system standards and design or responsibility for supervising operation of the system.
• Technical expertise to understand design and operation of electric and gas delivery systems.
• Technical expertise to understand how energy will be employed in the industrial processes of key customers.
• Strategic decision-making ability and able to understand sophisticated financial analysis.
• Advanced critical thinking and analytical ability to conceptualize the relationship between processes and problems, and to provide appropriate solutions.
• Proven skills in project planning, program implementation, excellent written and verbal communication skills to reach a variety of internal/external customers.
• Effective analytical and problem-solving skills.
• Ability to prioritize and handle multiple tasks and projects concurrently.