Business Center Manager

What You’ll Do

The Business Center Manager is responsible for the overall management and day-to-day operations of a business center, client services, staff supervision, and facility maintenance. The manager ensures a high standard of customer service and oversees all administrative and operational activities to maintain an efficient, professional environment for hotel guests, employees, and vendors.

Responsibilities

• Coach and teach your team and ensure they have the tools and information needed to support the department’s goals and perform their jobs
• Take ownership of all Business Center’s controls including but not limited to Standard Operating Procedures, financials, safety, security, scheduling and compliance with Business Center / Rio’ internal controls
• Customarily and regularly improve all operational processes and procedures to ensure the Business Center exceeds financial and customer experience targets
• Independently prioritize and accomplish multiple managerial tasks within established timeframes by effectively planning and managing workload
• Share ideas and use Quality Improvement tools in order to improve the operations
• Cook and teach your team and ensure they have the tools and information needed to support the department’s goals and perform their jobs
• Coordinate logistics for all package deliveries from the Business Center and coordinate internal department and guest deliveries
• Monitor Freight Carrier’s performance and ensure entire range of quality levels, and contractual obligations are met
• Promote the importance of Safety and Health, ensuring compliance, and striving towards an incident free workplace
• Manage damage & loss claims and the freight claim database
• Perform other reasonable duties and responsibilities as assigned
• Supervisory Responsibilities

Requirements

• Minimum eight (3) years’ experience of retail, service, hospitality, logistics processes, including transportation and logistics planning, inventory control, inventory management, and demand planning
• Minimum three (2) years of progressive management experience
• Strong organizational skills, solution-driven, and analytical thinker
• Excellent written and oral communication skills
• Strong interpersonal and leadership skills
• Strong Computer proficiency; ability to use Microsoft Office Suite and applicable financial and operational software
• Bachelor’s Degree (preferred)
• Minimum High School Diploma or GED
• At least 21 years of age
• Preferred Proficient in using financial planning systems such as Oracle or similar software, Workday and Virtual Roster
• Five (5) years experience of leading teams
• Experience working in a similar Business Center and/or resort setting

Qualifications

• Must be able to qualify for licenses and permits required by federal, state and local regulations
• Primarily an office environment
• May require occasional evening or weekend work based on business needs
• Member could be exposed to an environment containing unrestricted secondhand tobacco smoke