Business Center Branch Manager

At PNC, our people are our greatest differentiator and competitive advantage in the markets we serve. We are all united in delivering the best experience for our customers. We work together each day to foster an inclusive workplace culture where all of our employees feel respected, valued and have an opportunity to contribute to the company’s success.

About the role

As a Business Center Branch Manager within PNC's Retail Banking organization, you will be based at the Longwood branch: 883 E Baltimore Pike, Kennett Square, PA 19348. PNC is an in-office company that fosters a supportive culture where employees can thrive and achieve balance. PNC will not provide sponsorship for employment visas or participate in STEM OPT for this position.

Responsibilities

• Manage priorities through planning and execution to drive all aspects of branch performance.
• Drive revenue and customer loyalty through consultative interactions with clients, and solutions that help them achieve financial well-being.
• Create a differentiated customer experience, making banking easy in an omni-channel environment.
• Lead and influence the agenda of a broad range of ecosystem partners.
• Accountable for risk management and compliance in a complex business environment.
• Build a high-performing team through the attraction, onboarding, coaching, and development of branch team members.
• Lead, plan, and execute a branded sales process to achieve sales targets and customer loyalty.
• Grow branch revenue through the acquisition and share-of-wallet growth of consumer and business households and by effectively leading ecosystem partnerships.
• Drive business banking results primarily through business development and community involvement activities.
• Coach team members in consultative selling to drive results and enable customer financial well-being.
• Demonstrate foundational understanding of balance sheet and income statement.
• Lead, coach, and ensure the delivery of a differentiated client experience.
• Coach team to confidently engage with customers in technology-enabled interactions, providing solutions and advice-oriented consultation that improves client financial well-being.
• Lead effective problem resolution, making banking easy for customers.
• Connect all of PNC, delivering a seamless customer experience in an omni-channel environment.
• Drive the employee experience by acquiring and retaining talent through effective onboarding, coaching, and development.
• Make talent development a priority for all branch team members.
• Ensure employees achieve performance and activity expectations through effective and ongoing performance management.
• Model PNC values by cultivating and supporting an inclusive workplace.
• Manage operational, human capital, reputational, and business risk.
• Exercise leadership, authority, and sound decision-making to mitigate sales practice risk.
• Ensure compliance with regulatory guidelines and adherence to established policies and procedures.

Requirements

• Customer Focused: Knowledgeable of the values and practices that align customer needs and satisfaction as primary considerations in all business decisions and able to leverage that information in creating customized customer solutions.
• Managing Risk: Assessing and effectively managing all of the risks associated with business objectives and activities to ensure adherence to and support of PNC's Enterprise Risk Management Framework.
• Cultivates diverse teams and inclusive workplaces to expand thinking.
• Role models PNC values with transparency and courage.
• Enables change by taking action to drive change and innovation that will transform the business.
• Achieves results by taking personal ownership, empowering and trusting others in decision-making.
• Develops the best by raising the bar with every talent decision and guiding the achievement of all employees and customers.

Qualifications

• Preferred Skills: Accountability, Banking, Client Counseling, Customer Experience (CX), Customer Loyalty, Decision Making, People Management, Proactive Behavior, Results-Oriented.
• Competencies: Branch Banking Services, Delegation, Digital Awareness, Effective Communications, Managing Multiple Priorities, Sales Management.
• Typically 5+ years of related experience, and at least 2 years of previous supervisory experience is required.
• In lieu of a degree, a comparable combination of education, job-specific certification(s), and experience (including military service) may be considered.
• Candidates being considered for this position will be subject to additional background checks as required by Consumer Financial Protection Bureau regulations.
• This position requires the ability to serve as a Notary Public in the applicable state.

Benefits

• Medical/prescription drug coverage (with a Health Savings Account feature), dental, and vision options.
• Employee and spouse/child life insurance.
• Short- and long-term disability protection.
• 401(k) with PNC match, pension, and stock purchase plans.
• Dependent care reimbursement account.
• Back-up child/elder care.
• Adoption, surrogacy, and doula reimbursement.
• Educational assistance, including select programs fully paid.
• Robust wellness program with financial incentives.
• Paid time off: maternity and/or parental leave, up to 11 paid holidays each year, 9 occasional absence days each year, and between 15 to 25 vacation days each year, depending on career level and years of service.