Business Center Branch Manager

As a Business Center Branch Manager within PNC’s retail organization, you will be based in Humble, TX. This in‑office role supports an inclusive workplace culture where employees feel respected, valued, and have opportunities to contribute to the company’s success. PNC does not provide sponsorship for employment visas or participate in STEM OPT for this position.

Responsibilities

• Manage and lead priorities through planning and execution to drive all aspects of branch performance, including growth activities for outside business development.
• Execute relationship‑management activities with new and existing consumer and business clients to grow sales, revenue, and market share, deepening share of wallet in line with enterprise core values.
• Lead and coach a high‑performing team that drives acquisition, mitigates risk, develops collaborative ecosystem partnerships, and promotes employee engagement and positive consumer/business experiences.
• Identify and implement client solutions through proactive and reactive discovery conversations, collaborating with internal business partners as needed.
• Execute contact‑management strategy using available tools and resources, including routine outbound phone calls and in‑person meetings.
• Regularly meet with internal business partners to communicate and review business results and pipeline management.
• Drive business‑banking results primarily through business development, outside‑branch calling efforts, and community‑involvement activities.
• Maintain a foundational understanding of balance sheets and income statements.
• Lead a proactive, differentiated client experience, coaching the team to engage customers via technology‑enabled interactions, providing solutions and advice‑oriented consultation that improves financial well‑being.
• Lead effective problem resolution to make banking easy for customers and deliver a seamless omni‑channel experience.
• Build a high‑performing employee experience by attracting, onboarding, coaching, and developing branch team members; prioritize talent development and ensure performance and activity expectations are met through ongoing performance management.
• Model PNC values by cultivating and supporting an inclusive workplace.
• Manage operational, human‑capital, reputational, and business risk; exercise leadership and sound decision‑making to mitigate sales‑practice risk; ensure compliance with regulatory guidelines and adherence to policies and procedures.
• Uphold PNC expectations for people managers: cultivate diverse teams, role‑model values with transparency and courage, drive change and innovation, take personal ownership of results, empower others in decision‑making, and raise the bar for talent decisions.

Requirements

• University/college degree (Bachelor’s) with 3+ years of industry‑relevant experience; 2 years of prior managerial experience in an operations or production environment.
• In lieu of a degree, a comparable combination of education, job‑specific certifications, and experience (including military service) may be considered.
• Preferred skills: accountability, banking, client counseling, customer experience (CX), customer loyalty, decision making, people management, proactive behavior, results‑oriented.
• Competencies: branch banking services, digital awareness, effective communications, managing multiple priorities, prospecting, sales management.
• No required certifications; must be able to serve as a Notary Public in the applicable state.
• Ability to meet background‑check requirements per Consumer Financial Protection Bureau regulations.

Benefits

• Medical, prescription drug, dental, and vision coverage (including a Health Savings Account option).
• Employee and spouse/child life insurance.
• Short‑ and long‑term disability protection.
• 401(k) with PNC match, pension, and stock purchase plans.
• Dependent‑care reimbursement account, backup child/elder care.
• Adoption, surrogacy, and doula reimbursement.
• Educational assistance, including fully paid select programs.
• Robust wellness program with financial incentives.
• Paid time off options: maternity/parental leave, up to 11 paid holidays, 9 occasional absence days, and 15–25 vacation days per year depending on career level and years of service.