Business Center Branch Manager

At PNC, our people are our greatest differentiator and competitive advantage in the markets we serve. We are united in delivering the best experience for our customers and fostering an inclusive workplace culture where all employees feel respected, valued, and have opportunities to contribute to the company’s success. This role is based in Houston, TX, and bilingual proficiency in Spanish is preferred.

PNC is an in-office company that fosters a supportive culture where employees can thrive and achieve balance. Visa sponsorship or STEM OPT participation is not available for this position.

About the Role

As a Business Center Branch Manager, you will lead priorities through planning and execution to drive all aspects of branch performance, including growth activities for outside business development. You will execute relationship management activities with new and existing consumer and business clients to grow sales, revenue, and market share while deepening share of wallet in alignment with enterprise core values.

Responsibilities

• Lead and coach a high-performing team to drive acquisition, mitigate risk, develop collaborative ecosystem partnerships, and promote employee engagement and positive client experiences.
• Identify and implement client solutions through proactive and reactive discovery conversations, collaborating with internal business partners as needed.
• Execute contact management strategies using available tools, including routine outbound calls and in-person meetings.
• Regularly review business results and pipeline management with internal business partners.
• Drive business banking results through outside branch calling, community involvement, and business development activities.
• Demonstrate foundational understanding of balance sheets and income statements.
• Lead a proactive and differentiated client experience, coaching the team to engage customers in technology-enabled interactions and advice-oriented consultations.
• Ensure effective problem resolution and a seamless omni-channel customer experience.
• Build and develop a high-performing team through attraction, onboarding, coaching, and performance management.
• Prioritize talent development and foster an inclusive workplace that models PNC’s values.
• Manage operational, human capital, reputational, and business risk, ensuring compliance with regulatory guidelines and adherence to policies.
• Mitigate sales practice risk through sound decision-making and leadership.

Requirements

• Bachelor’s degree or a comparable combination of education, job-specific certifications, and experience (including military service).
• 3+ years of industry-relevant experience, with at least 2 years of managerial experience in an operations or production environment.
• Ability to serve as a Notary Public in the applicable state.
• Subject to additional background checks as required by Consumer Financial Protection Bureau regulations.

Skills & Competencies

• Preferred Skills: Accountability, Banking, Client Counseling, Customer Experience (CX), Customer Loyalty, Decision Making, People Management, Proactive Behavior, Results-Oriented.
• Competencies: Branch Banking Services, Digital Awareness, Effective Communications, Managing Multiple Priorities, Prospecting, Sales Management.

Benefits

• Medical, prescription drug, dental, and vision coverage (with Health Savings Account feature for eligible plans).
• Employee and dependent life insurance, short- and long-term disability protection.
• 401(k) with PNC match, pension, and stock purchase plans.
• Dependent care reimbursement account and back-up child/elder care.
• Adoption, surrogacy, and doula reimbursement.
• Educational assistance, including select fully paid programs.
• Wellness program with financial incentives.
• Paid time off, including maternity/parental leave, up to 11 paid holidays, 9 occasional absence days, and 15–25 vacation days annually (based on career level and years of service).