Business Center Branch Manager

About the role

Manages and leads priorities through planning and execution to drive all aspects of branch performance including growth activities for outside business development.

Executes relationship management activities with new and/or existing consumer and business clients to grow sales, revenue and market share with relevant sales goals, deepening share of wallet in accordance with enterprise core values.

Leads and coaches a high performing team that drives acquisition of growth, mitigates risk, develops and maintains collaborative eco-system partnerships and promotes employee engagement and positive consumer/business experiences.

Through discovery conversations both proactive and reactive, identifies and implements client solutions and as appropriate collaborates with internal business partners in a timely manner.

Effectively executes on contact management strategy through utilization of available tools and resources including routine outbound phone calls and in person meetings.

Regularly meets with internal business partners to communicate and review business results and pipeline management.

May drive business banking results primarily through business development, outside branch calling efforts and community involvement activities.

Has foundational understanding of balance sheet and income statement.

Leads, coaches and executes a proactive and differentiated client experience.

Coaches team to confidently engage with customers in technology enabled interactions, providing solutions and advice oriented consultation that improves client financial well-being.

Lets effective problem resolution, making banking easy for customers.

Connects all of PNC, delivering a seamless customer experience in an omni channel environment.

Leads the employee experience.

Buys, coaches and develops a high performing team through the attraction, on-boarding, coaching and development of branch team members.

Makes talent development a priority for all branch team members.

Ensures employees achieve performance and activity expectations through effective and ongoing performance management.

Models PNC values by cultivating and supporting an inclusive workplace.

Manages operational, human capital, reputational and business risk.

Exercises leadership, authority and sound decision making to mitigate sales practice risk.

Ensures compliance with regulatory guidelines and adherence to established policies and procedures.

Responsibilities

• Executes relationship management activities with new and/or existing consumer and business clients to grow sales, revenue and market share with relevant sales goals, deepening share of wallet in accordance with enterprise core values.
• Leads and coaches a high performing team that drives acquisition of growth, mitigates risk, develops and maintains collaborative eco-system partnerships and promotes employee engagement and positive consumer/business experiences.
• Through discovery conversations both proactive and reactive, identifies and implements client solutions and as appropriate collaborates with internal business partners in a timely manner.
• Effectively executes on contact management strategy through utilization of available tools and resources including routine outbound phone calls and in-person meetings.
• Regularly meets with internal business partners to communicate and review business results and pipeline management.
• May drive business banking results primarily through business development, outside branch calling efforts and community involvement activities.
• Has foundational understanding of balance sheet and income statement.
• Leads, coaches and executes a proactive and differentiated client experience.
• Coaches team to confidently engage with customers in technology enabled interactions, providing solutions and advice oriented consultation that improves client financial well-being.
• Lets effective problem resolution, making banking easy for customers.
• Connects all of PNC, delivering a seamless customer experience in an omni channel environment.
• Leads the employee experience.
• Buys, coaches and develops a high performing team through the attraction, on-boarding, coaching and development of branch team members.
• Makes talent development a priority for all branch team members.
• Ensures employees achieve performance and activity expectations through effective and ongoing performance management.
• Models PNC values by cultivating and supporting an inclusive workplace.
• Manages operational, human capital, reputational and business risk.
• Exercises leadership, authority and sound decision making to mitigate sales practice risk.
• Ensures compliance with regulatory guidelines and adherence to established policies and procedures.

Requirements

• Successful candidates must demonstrate appropriate knowledge, skills, and abilities for a role.
• Listed below are skills, competencies, work experience, education, and required certifications/licensures needed to be successful in this position.
• Preferred Skills: Accountability, Banking, Client Counseling, Customer Experience (CX), Customer Loyalty, Decision Making, People Management, Proactive Behavior, Results-Oriented
• Competencies: Branch Banking Services, Digital Awareness, Effective Communications, Managing Multiple Priorities, Prospecting, Sales Management
• Work Experience: Roles at this level typically require a university / college degree, with 3+ years of industry-relevant experience. An operations or production environment position typically requires 2 years of previous managerial experience. In lieu of a degree, a comparable combination of education, job specific certification(s), and experience (including military service) may be considered.
• Education: Bachelors
• Certifications: No Required Certification(s)
• Licenses: Candidates being considered for this position will be subject to additional background checks as required by Consumer Financial Protection Bureau regulations. This position requires the ability to serve as a Notary Public in the applicable state.

Qualifications

• Roles at this level typically require a university / college degree, with 3+ years of industry-relevant experience. An operations or production environment position typically requires 2 years of previous managerial experience. In lieu of a degree, a comparable combination of education, job specific certification(s), and experience (including military service) may be considered.
• Successful candidates must demonstrate appropriate knowledge, skills, and abilities for a role. Listed below are skills, competencies, work experience, education, and required certifications/licensures needed to be successful in this position.
• Preferred Skills: Accountability, Banking, Client Counseling, Customer Experience (CX), Customer Loyalty, Decision Making, People Management, Proactive Behavior, Results-Oriented
• Competencies: Branch Banking Services, Digital Awareness, Effective Communications, Managing Multiple Priorities, Prospecting, Sales Management
• Work Experience: Roles at this level typically require a university / college degree, with 3+ years of industry-relevant experience. An operations or production environment position typically requires 2 years of previous managerial experience. In lieu of a degree, a comparable combination of education, job specific certification(s), and experience (including military service) may be considered.
• Education: Bachelors
• Certifications: No Required Certification(s)
• Licenses: Candidates being considered for this position will be subject to additional background checks as required by Consumer Financial Protection Bureau regulations. This position requires the ability to serve as a Notary Public in the applicable state.

Skills

• Branch Banking Services
• Digital Awareness
• Effective Communications
• Managing Multiple Priorities
• Prospecting
• Sales Management

Benefits

• Medical/Prescription Drug Coverage (with a Health Savings Account feature)
• Dental and Vision Options
• Employee and Spouse/Child Life Insurance
• Short and Long-Term Disability Protection
• 401(k) with PNC Match
• Pension and Stock Purchase Plans
• Dependent Care Reimbursement Account
• Back-up Child/Elder Care
• Adoption, Surrogacy, and Doula Reimbursement
• Education Assistance, including select programs fully paid
• A robust wellness program with financial incentives

Pay

Commensurate with experience.

Schedule

Varies.

Benefits

Variety of benefits including health insurance, retirement plans, and paid time off.

Pay

Varies.

Schedule

Varies.

Benefits

Variety of benefits including health insurance, retirement plans, and paid time off.

Pay

Varies.

Schedule

Varies.

Benefits

Variety of benefits including health insurance, retirement plans, and paid time off.

Pay

Varies.

Schedule

Varies.

Benefits

Variety of benefits including health insurance, retirement plans, and paid time off.

Pay

Varies.

Schedule

Varies.

Benefits

Variety of benefits including health insurance, retirement plans, and paid time off.

Pay

Varies.

Schedule

Varies.

Benefits

Variety of benefits including health insurance, retirement plans, and paid time off.

Pay

Varies.

Schedule

Varies.

Benefits

Variety of benefits including health insurance, retirement plans, and paid time off.

Pay

Varies.

Schedule

Varies.

Benefits

Variety of benefits including health insurance, retirement plans, and paid time off.

Pay

Varies.

Schedule

Varies.

Benefits

Variety of benefits including health insurance, retirement plans, and paid time off.

Pay

Varies.

Schedule

Varies.

Benefits

Variety of benefits including health insurance, retirement plans, and paid time off.

Pay

Varies.

Schedule

Varies.

Benefits

Variety of benefits including health insurance, retirement plans, and paid time off.

Pay

Varies.

Schedule

Varies.

Benefits

Variety of benefits including health insurance, retirement plans, and paid time off.

Pay

Varies.

Schedule

Varies.

Benefits

Variety of benefits including health insurance, retirement plans, and paid time off.

Pay

Varies.

Schedule

Varies.

Benefits

Variety of benefits including health insurance, retirement plans, and paid time off.

Pay

Varies.

Schedule

Varies.

Benefits

Variety of benefits including health insurance, retirement plans, and paid time off.