Business Banking Service Specialist (In-office) - Midvale, UT

About the role

Zions Bancorporation is seeking a Business Banking Service Specialist to join their team. This role is based at the Zions Bancorporation Technology Center in Midvale, UT.

Responsibilities

• Manage onboarding, enrollment, maintenance, and support of digital banking products and services such as MPAs, Account Linkage, ACH, Bill Pay, and the Payments Package.
• Deliver internal and external client support and training via phone, email, and virtual channels, ensuring a high-quality service experience.
• Research and troubleshoot client digital banking service requests.
• Identify root causes of issues, resolve where possible, and escalate complex concerns appropriately.
• Maintain service level standards by completing timely follow-up and resolution of client inquiries.
• Collaborate with cross-functional teams to enhance processes and improve the overall client experience.
• Maintain up-to-date knowledge of consumer and business banking products, services, and operational procedures related to digital banking.
• Accurately document client interactions, requests, and service activities in accordance with policies.
• Implement client-requested updates or changes to existing services.
• Ensure compliance with fraud prevention, risk management, and regulatory requirements in all account setup and maintenance activities.
• Maintain technical expertise and knowledge of online products and services as well as assist with identifying system and procedural improvements.
• Maintain expertise in digital banking systems and contribute to identifying opportunities for system and process improvements.
• Provide client training on digital banking platforms and Payments Package as needed (phone or remote).
• Adhere to all bank policies, procedures, and regulatory requirements, including proper recordkeeping and documentation standards.
• Support special projects and perform additional duties as assigned.

Qualifications

• High School degree or equivalent and some experience with Digital Banking, Account Servicing or other directly related experience.
• Basic knowledge of consumer and business banking products and services including all services available through digital banking – Bill Pay, ACH, Wires, Zelle, Internal and External Transfers, mRDC, etc. and their associated systems.
• Basic knowledge of business entity types and how to identify the Authorized Principals using a combination of documentation and online secretary of state filings.
• Good customer service and communications skills, both verbal and written.
• Ability to work with consumer and small business clients.
• Good research, analysis, and problem resolution skills.
• Sound judgement.
• Ability to work with various internal departments and staff.
• Working knowledge of various word processing and spreadsheet software.