Banking Operations Support Specialist (in-office) - Midvale, UT

Responsibilities

• Provide daily assistance via phone, email or chat, including diversified operational support to all bank employees throughout the enterprise.
• Perform customer and account maintenance as applicable.
• Provide approvals on various items when needed based on authority levels/policies.
• Provide operations guidance, coaching and advice to branches including assistance with policies and procedures, computer applications and general operations issues.
• Avoidance compliance with bank and regulatory guidelines.
• Approve transactions and exceptions to established policies and procedures.
• Act as liaison between branches and other areas of the bank.
• Ensure established service level agreement requirements are met.
• Develop, write and communicate internal policies, procedures, forms and tools.
• Research, compile, analyze and report operational data, including business unit production and productivity statistics.
• Ensure new risks and risk occurrences are reported.

Qualifications

• Requires a High School diploma or equivalent and 1+ years of branch banking, bank operations, processes, procedure and regulations or other directly related experience.
• A combination of education and experience may meet job requirements.
• Working knowledge of banking functions, operations, systems, products, services, processes and procedures.
• Ability to work with branch staff and other internal departments.
• Must have good customer service, research and communications skills, both verbal and written.
• Ability to meet deadlines.
• Good problem resolution and follow-up skills.
• Must be accurate.
• Working knowledge of computer software including spreadsheets, word processing, etc.